Role - Deal Desk Analyst
Location - Edinburgh HQ (Hybrid)

About the Role

We are looking for a highly motivated Deal Desk Analyst to join our growing team. This is a cross-functional role sitting at the intersection of Sales, Legal, Operations, Security, and Finance, helping to streamline commercial processes, manage vendor and customer documentation, and ensure deals move quickly and compliantly through the pipeline.

This is an exciting opportunity for someone who wants room to grow and help shape how we operate as we scale. You will play a key role in automating manual processes, improving internal tooling, and working closely with both the Operations and Revenue Operations (RevOps) teams to define performance metrics and build measurable SLAs for core processes.

The ideal candidate is a self-starter who thrives in a fast-moving environment, enjoys solving operational problems, and is comfortable wearing multiple hats including deal support, vendor onboarding, and process design. Over time, you will have the opportunity to take on broader ownership of workflow automation, reporting, and cross-functional enablement projects.

Key Responsibilities

Deal Support & Commercial Operations

• Act as the first point of contact for internal deal desk requests.

• Review and validate deal structures for compliance with pricing, terms, and internal policies

• Coordinate between Sales, Legal, Finance, and Security to remove friction from the deal cycle

• Support continuous improvement in deal velocity, documentation quality, and data accuracy

Vendor Management

• Own the end-to-end process for vendor onboarding, including due diligence, documentation, and system setup

• Manage completion of vendor security questionnaires and maintain evidence of compliance (SOC 2, ISO 27001, GDPR, etc.)

• Track renewal and spend cycles, ensuring vendor data is accurate across internal systems

RFP & Security Response Management

• Project manage RFP and DDQ responses across stakeholders (Security, Legal, Product, Engineering)

• Maintain a centralized repository of approved responses, metrics, and evidence

• Continuously improve efficiency and standardization of responses through templates and automation

Process Improvement & Metrics

• Identify opportunities to automate recurring operational tasks and simplify workflows

• Work with the Operations and RevOps teams to define and measure key SLAs and success metrics for deal and vendor processes

• Contribute to internal documentation and enablement materials (deal playbooks, pricing matrices, process maps)

• Support implementation of new tools and data integrations to drive efficiency and visibility
  

About You

• 2–4 years of experience in a deal desk, sales operations, commercial operations, or vendor management role

• Highly organized and proactive, comfortable managing multiple moving parts and driving alignment across teams

• Strong attention to detail, especially when reviewing contracts or commercial terms

• Analytical mindset, able to define and track key metrics and use data to improve processes

• Interest in automation and tooling (e.g. CRM, contract management, workflow systems)

• Excellent written communication and stakeholder management skills

• Familiarity with security and compliance frameworks (SOC 2, ISO 27001, GDPR) is a plus

• Experience with tools such as Salesforce, Attio, Google Workspace, and DocuSign is beneficial but not essential
  

Impact of the Role

• Enable seamless collaboration across Operations, Legal, Sales, and Security, promoting organizational efficiency

• Drive and implement scalable processes and automation to support Wordsmith’s rapid growth

• Lay the groundwork for expanding operations and revenue operations (RevOps) as the company evolves

• Foster a culture of ambition, collaboration, and support by working closely within a high-performing team

Why Wordsmith

You’ll be joining a company in full acceleration — Series A with $25M raised, 1000% ARR growth, and a product that’s reshaping how legal teams operate.

If you’re looking for more than just a job — a place to build, learn, and win — this could be the one.