<div class="content-intro"> <p><strong>About SupportLogic</strong></p> <p><span style="font-weight:400;">SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.</span></p> <p><span style="font-weight:400;">We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies. We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.</span></p> </div><p> <span style="font-weight:400;"></span> <strong>Overview of role:</strong> </p> <p> <span style="font-weight:400;">The team at SupportLogic is dedicated to improving the experience of today's Support professionals while helping companies serve and retain their customers through intelligent escalations, proactive interactions, and problem resolutions. In order to serve our customers in a way that enables them to serve their users, we are currently seeking a customer-centric, energetic, and highly motivated Director of Sales to join our Series B startup during this time of significant growth. </span> <span style="font-weight:400;"></span> </p> <p> <strong>This is an opportunity for a sales leader to manage a developed team, build and refine GTM processes, expand and align the team over time with growth, and work with a veteran CRO in building our footprint as we define and establish the category of Support Experience.</strong> </p> <p> <strong>How your work will support our growth:</strong> </p> <ul> <li><span style="font-weight:400;">Hire, nurture and lead a team of enterprise Account Executives based in the US</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Set and execute an aggressive customer acquisition and expansion strategy for each region.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Work closely with sales, SDR team, pre-sales, partners, and other stakeholders to build customer relationships, generate leads, and close business.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Align go-to-market teams to execute the fiscal year’s plan.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Represent a clear, single vision to our customers and sell SupportLogic as a category disruptor and market leader.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Player/Coach: Coach your team through the overall sales process and participate, where appropriate, in a hands-on manner in enterprise deals.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Develop team sales objectives, comp plans, and targets.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Contribute to Company quota attainment.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Train, educate, and deploy strategies to help ensure team success.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Provide detailed and accurate sales forecasting to leadership and our Board.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Represent SupportLogic in prospect, customer and industry forums.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Plan and manage at both the strategic and operational levels</span></li> </ul> <p> <strong>About you:</strong> </p> <ul> <li> <span style="font-weight:400;">Proven</span><span style="font-weight:400;"> quota-carrying sales experience with enterprise technology / SaaS based start-up companies.</span> </li> <li><span style="font-weight:400;">Demonstrated success managing a seasoned sales team--building careers and revenue.</span></li> <li><span style="font-weight:400;">Able to work cross-functionally with other teams such as Marketing, Customer Success, Product, and Sales Operations.</span></li> <li><span style="font-weight:400;">Provide hands-on training, recruiting, and deal strategies as needed to build a strong sales team.</span></li> <li><span style="font-weight:400;">Partner with leadership and the SDR team to develop sales targets and strategies.</span></li> <li><span style="font-weight:400;">Possess and foster strong collaboration skills with your team such as: openness to new ideas, long term thinking, creativity in tackling unfamiliar problems, organization and adaptability.</span></li> <li><span style="font-weight:400;">Able to manage and adapt sales processes from start to finish to close successful and long term customers.</span></li> <li><span style="font-weight:400;">A natural connector in your daily life through social media and other mediums such as networking groups and teams.</span></li> <li><span style="font-weight:400;">Able to quickly identify the decision-makers and purchasing process in large and small organizations.</span></li> <li><span style="font-weight:400;">Prior experience in a startup SaaS technology company.</span></li> <li><span style="font-weight:400;">Drive and desire to help build a growing startup – past start up and / or support industry experience is a big plus.</span></li> <li><span style="font-weight:400;">Experience selling support technologies, CRM tools, and AI/ML enabled software.</span></li> <li><span style="font-weight:400;">Outstanding verbal, written and stand-up presentation skills.</span></li> <li><span style="font-weight:400;">Demonstrate a “win together” mentality.</span></li> <li><span style="font-weight:400;">Bachelor’s degree in a relevant field such as marketing or business administration or commensurate experience.</span></li> <li>Able to work remotely within the US and travel 20% of the time, as needed.</li> <li><strong>Compensation: Base salary $150-200K annually plus commission, equity, and benefits.</strong></li> </ul> <p></p><div class="content-conclusion"> <p><strong>How we support our employees' growth and well-being (an abbreviated list- our goal is to have healthy, well-rounded employees):</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Healthcare (medical, dental, and vision) for employee+ family is fully covered by us + FSA, Teledoc, EAP program, and more- your health is our top priority, otherwise, you can't be expected to be your best at work.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">ClassPass discount- whether it's yoga, bootcamp, cycling, or meditation that you crave, we're here to help make fitness accessible.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">401k match- we match the first 3.5% of your contributions</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Remote 1st, collaborative, and transparent culture.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Unlimited PTO where you're encouraged to take to recharge.</span></li> </ul> <p><strong>Our differences make us better:</strong></p> <p><span style="font-weight:400;">Our commitment to diversity and inclusion is deep and core to the company we're building. Our users are diverse, and we believe that our company needs to reflect the diversity of our users in order to build the best possible product. Discrimination of any type will not be tolerated at SupportLogic, and we pride ourselves in making sure that all employees feel heard, supported, and challenged. To that end, SupportLogic</span><span style="font-weight:400;"> prohibits discrimination on the basis of race, color, religion, creed, sex, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, gender identity and expression, genetic information, and any other class of individuals protected from discrimination under state or federal law in any aspect of employment and application for employment.</span></p> <p><span style="font-weight:400;"><strong>If you are a California resident, please see our CCPA job applicant notice:</strong></span></p> <p><a href="https://www.supportlogic.com/ccpa-job-applicant-notice/" target="_blank">View our CCPA Job Applicant Notice</a></p> <p></p> </div>