SupportLogic

supportlogic.io

SupportLogic is a leader in support experience management, providing a platform that enables companies to proactively understand and act on customer sentiment. By utilizing predictive and generative AI, SupportLogic analyzes both structured and unstructured data to extract sentiment signals, offering recommendations and collaborative workflows. The platform is designed to help global enterprises like Salesforce and Nutanix prevent customer escalations, reduce churn, and enhance the overall customer support experience. With a focus on increasing customer observability, SupportLogic positions itself as a vital tool for businesses aiming to maintain strong customer relationships and retain revenue.