Locations
United States · Santa Clara, CA, USA
industry
Data and Analytics · DeepTech · Information Technology · Software
Size
51-200 employees
Stage
Series B
founded in
2016
SupportLogic delivers the world’s first continuous service experience (SX) management platform that enables companies to understand and act on the ‘Voice of the Customer’ in real-time to immediately improve service delivery and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels. It then provides recommendations and intelligent collaborative workflows so service and support teams can take actions to improve the customer experience. SupportLogic is helping global enterprises like Qlik, Nutanix, Databricks and Rubrik evolve from reactive to proactive service delivery.
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