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Professional Services Consultant

Menlo Security

Menlo Security

Sales & Business Development
Singapore
Posted on Tuesday, July 2, 2024

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

What You’ll Be Doing

The Professional Services team helps customers properly design, deploy, configure and support their Menlo solution, as well as manage the Menlo Platinum customers from a technical standpoint. You will function as a senior technical individual contributor, providing onsite and remote assistance directly with the customer's personnel and project teams. You will serve as the Menlo Subject Matter Expert providing technical direction, interpretation, and alternatives to ensure a successful and rapid implementation. You will also contribute to the development of new features within our products, work on complex technical problems, and provide solutions which are highly innovative.

This is a very technical, hands-on role and the Consultant will be required to develop and maintain an expertise on Menlo Security products and the integrated platforms deployed within our customers’ networks.

Your Impact

  • 100% onsite at the site of the assigned customer, installing and deploying Menlo Security solutions as outlined by the statement of work

  • Interact with the Menlo Security Support team to troubleshoot and diagnose product questions or issues

  • Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope

  • Document and template necessary documentation packages for customers as defined

  • Script and automate repetitive tasks

  • Provide complex solutions in customer environments and execute/document said solutions by self or as a team leader

  • Demonstrate the robustness and the value of the Menlo solution

  • Other tasks and duties as needed to support the customer and/or business

  • For further enhancement of the security posture provided to the customer, deliver support when appropriate

  • Providing technical coordination to customers before and after-sales, manage all product-related queries and address them on time

  • Provide developers with customers’ feedback to help identify potential new features or products

  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements and establish best practices, being the trusted advisor

  • Liaise with the sales department to win new business and upsell

Your Experience

  • BS in Computer Science, MIS, business, or equivalent education/training/experience preferred

  • Minimum 5 years’ experience with Ubuntu and/or other GNU Linux releases

  • Minimum 5 years’ experience with Public Cloud Platforms Architecture and Deployment (AWS, Azure, GCP)

  • Excellent written and verbal communication skills in both Korean and English

  • Architecture and delivery with Enterprise and/or Service Provider customers where virtualization environments such as KVM, VMWare and etc.

  • Minimum of 5 years’ experience in building/integrating security solutions in large environments, like Bluecoat, Forcepoint, F5 and etc.

  • Solid understanding of Internet protocols(TCP/IP, HTTP and SSL) and applications

  • Ability to effectively juggle and manage many different tasks simultaneously

  • Scripting experience - Python, Powershell and Bash is preferred

  • Demonstrated project management and leadership skill is preferred

  • AWS Certified Solution Architect Professional, AWS Advanced Certified Networking Specialty, MCSE Cloud Platforms, VMWare VCAP6-NV and Cisco CCNA is preferred

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Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.