Professional Services Consultant
No Agency Submissions Accepted.
In this role we are on a mission to build Illumio into the defacto leader in Zero Trust. We are a collaborative group who strive for excellence, and are maniacally focused on driving results. We also love to have fun!
Everyday, you will be working with different clients and partners to help them deploy our product by guiding, mentoring and providing them with all the best practices.
To thrive in this role, you must be a team player, ready to learn and have good relationship with the customer.
About the Team:
Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments.
We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership—our NPS score is 87, our CSat is 4.8/5 and rising. We do everything we can to make our clients successful.
You will act as a subject matter expert on Illumio product set, assisting the client with the integration of the ASP into their environment.
You will act as a subject matter expert on Illumio and provide mentoring and guidance to Illumio partners.
You will manage any deployments and upgrades of the ASP, ensuring adequate timeframes and resources are provided by the client to ensure success.
You will assist in the technical review and provide guidance on change preparation related to the Illumio deployment.
You will assist with development of Illumio specific API scripts to assist in the deployment of services into, as well as ongoing monitoring and management of the Illumio ASP product.
You will provide and document best practices and recommendations on the Illumio ASP.
You will prepare and maintain project documentation related to the Illumio product, for the duration of the engagement.
You will act as a member of the IT Security team to provide support to the Security Tooling, Security Operations Centre and Service owners teams on matters related to the Illumio implementation.
You will monitor and manage the client’s ASP deployment, including troubleshooting any observed anomalies.
You will act as an interface between the client’s teams and the Illumio product and support teams.
You will provide reporting and metrics on the Illumio deployment in the client’s environment.
You will provide Illumio documentation to the client’s internal teams to facilitate integration activities with the Illumio ASP platform.
You will develop Security Rulesets and Policies related to integrating customer services into the Illumio ASP platform.
You will assist client’s service teams with planning and execution of testing the Illumio platform.
Knowledge transfer and education on the Illumio Product the client’s teams.
Completion of required project admin documentation, such as Time Sheets and weekly reporting.
You will assist with support issues when necessary
Work on-site and remotely with customers.
10+ years of experience with at least 5 years in customer-facing roles
BA/BS degree or higher, or equivalent job-related experience.
Experience working alongside a team of professionals in sales, engineering, product management.
Experience working in a small company or a start-up, where flexibility, initiative, and ownership are keys to success.
Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with technical staff.
Effective working independently and in a team setting.
Thorough understanding of network flows, protocols and application related security controls.
Experience with Linux platforms, especially CentOS/Red Hat (the actual type of Linux is not that important, but most of the work would be on Red Hat.).
Experience with Windows server platforms.
Strong problem-solving skills with the ability to assess issues with unfamiliar technology.
Ability to thrive in an environment with new and evolving technology.
Strong client facing and conflict management skills.
Ability to interface with a client project team and deliver a calm approach to resolving issues.
Project delivery experience a strong advantage. The ability to diffuse challenging situations and put a client at ease.
Strong communication skills, the ability to understand how a message should be delivered, to who and when.
Broad understanding of the following technology types: Multi-layer applications, databases, web applications, load balancing, clustering, routing/switching, IP addressing, routing and subnetting, PKI, firewall technologies.
Willingness to learn; some scripting in Bash, Ruby or Python for example and scripting tools like Chef, Puppet, Ansible etc.
Familiarity with Cloud platforms, including AWS, Azure or GCP
Existing knowledge of the Illumio product set is not required, product-specific training will be provided.
Support in familiarization with the product features and capabilities will be available as the candidate gains experience and with visits to HQ in Silicon Valley.
The ability to quickly assimilate knowledge in new products will be key.
Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.
At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-CW1 #LI-REMOTE
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