Harbor Health
POSITION OVERVIEW
Harbor Health is seeking a skilled Clinical Lead to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As a critical member of our clinical team, you will help ensure smooth clinic operations while delivering compassionate, member-centered care that aligns with our mission of transforming healthcare through our payvider model.
POSITION DUTIES & RESPONSIBILITIES
Provide day-to-day leadership, guidance, and mentorship to Medical Assistant staff, including onboarding and training of new team members
Serve as the primary point of contact for MA-related workflow questions, escalations, and scheduling needs
Collaborate with the clinical team and clinic leadership to execute care tasks as ordered by providers
Monitor clinical team performance and workflows, providing feedback and coaching to support quality and efficiency
Assist in developing, implementing, and enforcing clinic policies, procedures, and protocols for the MA team
Deliver care in accordance with each member's individualized care plan
Perform client intake, collect lab specimens, and administer immunizations
Chart accurately in electronic medical records (EHR) and audit charting practices of MA team as needed
Assist with minor procedures and other supportive functions for the clinical team
Oversee completion of opening and closing tasks each day to ensure the clinic is prepared for daily operations
Coordinate staff schedules and coverage to ensure adequate clinical support across shifts
Support the care team to ensure members' needs are met and hand-offs are appropriately conducted
Act as a liaison between MA staff and clinic management, escalating concerns and championing team needs
Assist with inventory management, supply ordering, and equipment maintenance oversight
DESIRED PROFESSIONAL SKILLS & EXPERIENCE
Required
High School Degree or equivalent
Certified Medical Assistant (CMA) or ability to renew/apply for certification
Minimum of 4 years of experience in primary care or similar clinical environment, including at least 1 year in a lead, charge, or supervisory capacity
Current CPR Certification
Demonstrated leadership ability, including experience training, mentoring, or supervising clinical staff
Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested
Ability to read, write, and speak English
Excellent customer service and support skills; ability to organize and prioritize workload, delegate tasks, and meet deadlines
Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
Consistent demonstration of positive, proactive customer service and ethical behavior
Ability to work effectively as a team leader and member while functioning independently with sound judgment
Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships across all levels of the organization
Strong conflict-resolution and problem-solving skills
Preferred
Bilingual in English/Spanish
BLS Certification
Phlebotomy Certification
Prior formal experience in a Lead, Charge, or Supervisor MA role
Physical Requirements
Ability to work rotating shifts in a physically demanding, moderate-stress environment
Exposure to blood, body fluids, communicable diseases, and repetitive motions
Full range of body motion including handling and lifting clients
Light to moderate work with 50 lbs. maximum weight to lift and carry
Ability to reach, bend, stoop, handle objects, talk and/or hear, and see
WHAT WE OFFER
Competitive salary and incentives
Generous PTO
10 paid holidays
Medical, Dental, and Vision Insurance
401k Investment Plan
Company Equity
COMPANY OVERVIEW
At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you. Please apply to be a part of our team!
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.
