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Medical Assistant - Austin at Westlake

Harbor Health

Harbor Health

Austin, TX, USA
Posted on Tuesday, June 25, 2024

Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members? ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors. ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of every thing we do!

We are hiring a Behavioral Health Technician for our growing team!The Behavioral Health Technician provides direct and indirect patient care throughout the client’s stay. Provides for the personal care and comfort of clients. Provides a safe, clean environment. Participates in performance improvement and continuous quality improvement activities. The Behavioral Health Technician will assist in the orientation and satisfaction of persons served/clients during and after persons served/client admission to the program. As well as, ensure compliance of all HIPPA laws.

Key Responsibilities:

  • Performs and records patient vital signs notifies RN of any changes.
  • Continuously observes patients' behavior, mental status and activities, notifies RN of any changes or unusual occurrences.
  • Demonstrates the ability to identify behaviors that require intervention.
  • Escorts and observes clients during activities, meals, visitation, and groups.
  • Able to perform patient safety checks at scheduled times, documents appropriately.
  • Demonstrates the ability to set limits for patients and other de-escalation techniques.
  • Orients patients to the facility.
  • Acts as a liaison to all areas of persons served/client care, medical staff, admission staff, nursing staff and clinical staff.
  • Participates in treatment team meetings. Communicate appropriately and clearly.
  • Perform 15-minute observation rounds and documents appropriately.
  • Assists in the orientation of new staff members.
  • Assists with therapeutic educational groups in conjunction with the nursing and clinical team. .
  • Responsible for one-on-one observation and constant visual observation for high-risk patients.
  • Responsible for assisting patients needing additional care related to medical needs.
  • Provides general nursing care, i.e., transferring patients and assisting with daily activities (ADLs)..
  • Performs other duties as assigned.
  • Strives to create a safe, healing environment for patients and family members
  • Follow all safety rules while on the job.
  • Reports errors and accidents promptly.
  • Communicates and corrects minor safety hazards.
  • Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
  • May be required to facilitate groups and individuals in a Peer Led manner and document accordingly.
  • Other duties as assigned.

Key Experience and Education Needed:

  • Required: Previous experience in a healthcare setting
  • Preferred: One (1) year of experience as a behavioral health technician
  • May substitute education for experience
  • Required: High school diploma or GED. CPR and hospital-selected de-escalation technique certification.
  • Preferred: Some college classes. Certified Nursing Assistant certification
  • Maintains education and development appropriate for the position.
  • May substitute experience for education

Other Qualifications to be Considered:

  • Knowledge and understanding of recovery principles and recovery driven service system
  • Knowledge of community health resources that support life improvement in physical, emotional, mental and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity
  • Knowledge and competency in problem-solving, stress management, ethics and team building
  • Computer literate with experience in Windows and Google environments.
  • Knowledge of the physical, emotional, intellectual and spiritual impact of alcohol and other drugs on the individual and family
  • Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction
  • Ability to interact with staff and persons served/clients in a professional manner
  • Ability to prioritize work- and work-related responsibilities
  • Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner
  • Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served
  • Demonstrates accountability for ensuring the highest quality patient care for patients.
  • Willingness to be accepting of those in need, and to extend a helping hand
  • Desire to go above and beyond for others
  • Understanding and accepting of cultural diversity and differences

WORKPLACE ENVIRONMENT AND ESSENTIAL PHYSICAL REQUIREMENTS:

  • Ability to sit and/or stand for long periods of time
  • Ability to read detailed health records
  • Ability to lift and carry up to 10 lbs.
  • Ability to operate computer and other equipment in the office
  • Must have sufficient mobility to move around the office and the community


ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.

Come join ARC and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model!



Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.