CityMall - Program Manager
Gurugram, Haryana, India · Haryana, India
Posted on Tuesday, September 26, 2023
- Design frameworks and policies for effective support to CityMall Partners
- Lead the support team of ticket and on-call agent to drive better retention of partner network
- Operate daily dashboards and be accountable for TATs on support tickets
- Closely work with partners, understanding their pain points, capability gaps and growth potentials
- Run pilots and projects to generate alpha in the existing design constructs
- Perform daily functions of Program management such as program planning and scheduling, analyzing the impact, resource planning, monitoring and status reporting against planned deliveries, milestones and objectives
- Role will require :
- Good data understanding, ability to draw insights from multiple data sources and interrelated variables (should be hands-on with excel)
- Stellar program management skills
- Great people skills, with equal comfort while talking to a Tier 2/3/4 city dweller
- Graduate from Tier 1 college.
- 1-4 years of experience across relevant profiles program management / Growth etc., start-up experience is preferred
- Willing to roll up the sleeves and do what's required.