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CityMall - Program Manager

CityMall

CityMall

Operations
Gurugram, Haryana, India · Haryana, India
Posted on Tuesday, September 26, 2023
Responsibilities
  • Design frameworks and policies for effective support to CityMall Partners
  • Lead the support team of ticket and on-call agent to drive better retention of partner network
  • Operate daily dashboards and be accountable for TATs on support tickets
  • Closely work with partners, understanding their pain points, capability gaps and growth potentials
  • Run pilots and projects to generate alpha in the existing design constructs
  • Perform daily functions of Program management such as program planning and scheduling, analyzing the impact, resource planning, monitoring and status reporting against planned deliveries, milestones and objectives
Skills And Experience
  • Role will require :
  • Good data understanding, ability to draw insights from multiple data sources and interrelated variables (should be hands-on with excel)
  • Stellar program management skills
  • Great people skills, with equal comfort while talking to a Tier 2/3/4 city dweller
  • Graduate from Tier 1 college.
  • 1-4 years of experience across relevant profiles program management / Growth etc., start-up experience is preferred
  • Willing to roll up the sleeves and do what's required.
(ref:iimjobs.com)