The Role

As a Deployment Strategist at Zip Security, you'll be responsible for maximizing the value customers receive from our product - meaning leveraging the Zip Console to secure America's most important businesses. This is a bit different from your classic customer success role - you'll thrive in this role if you love both learning about product and enabling product usage while getting first-hand experience in front of customers solving their problems. You'll work closely with the engineering team to prioritize the highest-value features for our customers, and work closely with customers to ensure their company's sustained security posture, protecting them against threats of all kinds. You'll also be responsible for building the processes, systems, and metrics we'll use to scale our customer success operation in a sustainable manner, ensuring as our business grows we can sustainably protect our customers.

Requirements

Overall, we’re looking for individuals with high-ownership, autonomy, and willingness to learn.

Preferred requirements are flexible, but are loosely:

• Strong technical acumen and ability to use software (if you're comfortable with software like Datadog that's a huge plus)

• Experience building or designing product and enabling product usage

• Strong external communication skills

• Track record of building and executing new, scalable processes

• Startup experience

• Desire to learn new things

Nice to haves

• An interest in security

• Experience (but not too much experience) in security or related disciplines with tools like CrowdStrike, Jamf, Microsoft, and Google Workspace

About our Company

Enterprise cybersecurity is broken. Current annual cybersecurity spending is roughly $150B, with most enterprises spending heavily to deploy, manage, and configure 100s of different tools for marginal security benefit. At Zip, our goal is to build software that makes enterprise cybersecurity reasonable – to reduce bloat by bundling and configuring opinionated security tooling, synchronizing everything from device management to application security under one central pane of glass.

Multiple companies with security offerings from Google to Jamf are now releasing APIs that allow automated management, and with new government efforts to publish data on the global security risk landscape, there’s a unique opportunity to be the first in the market to properly integrate and build a full-stack, opinionated, enterprise security company. At Zip, you’ll be at the cutting edge of security, working with some of the world’s most important companies to effortlessly secure their people, software, and data.

Our Values

• We want our employees learn, grow, and have career satisfaction

  • We want to create a successful company – but not at the cost of culture. At Zip, we value each other, and want to create a culture where our people are not only “working in a fast-paced, challenging, environment” but are also (and more importantly) happy, learning, and able to contribute. We value succeeding as a collective.

• We are a high autonomy, high trust organization that prioritizes thoughtful communication

  • No one likes being micromanaged. At Zip, we value autonomy and trust our employees to get the job done. We add communication here to emphasize that high autonomy and high trust doesn’t mean no support. At Zip supporting our employees and creating a great culture is a top priority. Thoughtful communication in tandem with high ownership is key to not just building a successful culture, but also external collaboration with customers and internal teams.

• We value transparency, equity, and empathy.

  • Honest, empathetic feedback is kind. It gives your co-workers the opportunity to grow and become the best versions of themselves. At Zip, we value frequent, well-structured, fair feedback – feedback that directly relates activities to outcomes, and allows us all to move forward together, better.

• We want to move fast, be flexible, but not break things:

  • We’re a start-up: we need to move fast, and be able to pivot at a moment’s notice. But we don’t want to break things, and want to balance being fast with being thoughtful and intentional about how we build our software.

• We value balance

  • Whether it’s work/life balance or moving fast/building right balance, understanding the tradeoffs in a start-up and making sure to strike the right balance is necessary. We continuously evaluate our decisions in a data-driven way, and aim to make sure we’re always getting better.

• We assume best intentions

  • We're a team working together to make enterprise cybersecurity easy. We'll face hard problems together, and assuming best intentions of coworkers is of utmost importance to building a great culture.