Company Overview:

Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! We’re scaling up rapidly across India with operations live across Mumbai, Bangalore, Delhi, Noida, Ghaziabad, Gurgaon, Chennai, Pune, Kolkata, and Hyderabad.

We are incredibly well funded – we recently announced fundraising from Indian and Global investors that include Y Combinator, Nexus Venture Partners, Glade Brook, and more! We’ve also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, and institutions like Stanford, INSEAD, IIM, and IIT.

Role Overview:

As a Senior Product Manager - Shopping Experience, you will own and shape the end-to-end shopping journey on our platform. From discovery to checkout, your mission will be to make shopping at Zepto intuitive, delightful, and friction-free. You will collaborate with cross-functional teams to craft a seamless experience that resonates with our customers and drives measurable business outcomes.

Responsibilities:

• Own the shopping journey: Define the vision, strategy, and roadmap for enhancing the shopping experience on Zepto’s platform.
• Optimize discovery: Develop features to improve product search, categorization, recommendations, and personalized user journeys.
• Streamline the checkout process: Minimize friction in cart management and payments, ensuring speed and convenience.
• Drive engagement and retention: Create engaging experiences that encourage repeat usage and foster customer loyalty.
• Cross-functional collaboration: Work closely with engineering, design, data, marketing, and operations teams to deliver high-quality product releases.
• Data-driven decision-making: Leverage analytics, user feedback, and A/B testing to measure performance and iterate on features.
• Stay ahead of trends: Research market and user trends to anticipate customer needs and position Zepto as an industry leader in shopping experience innovation.

Qualifications:

• 5+ years of product management experience, with at least 2 years in eCommerce, quick-commerce, or a consumer-focused product role.
• Strong understanding of user experience principles and ability to work with design teams to create delightful interfaces.
• Proven ability to solve complex problems and think strategically in a fast-paced environment.
• Exceptional communication and stakeholder management skills.