About Zego

At Zego, we know that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn't take into account how well you actually drive.

That’s why, since 2016, we’ve been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do.

We’ve sold tens of millions of policies so far, and raised over $200 million in funding. And we’re only just getting started.

Role Overview:

As the Claims Fraud Team Leader at Zego, you will be responsible for overseeing a team of fraud Investigators dedicated to detecting, investigating and fighting fraudulent claims. Your primary focus will be on managing the day-to-day operations of the team, ensuring that fraud cases are handled proactively but with laser focus on quality and excellence whilst also understanding applying a commercial and pragmatic approach.. This role requires strong leadership skills, a deep understanding of motor insurance and fraud, and the ability to work collaboratively across various departments.

Key Responsibilities:

• Team Leadership & Management:
• Lead, manage, and develop a team of claims fraud investigators/claims handlers, fostering a culture of excellence and continuous improvement.
• Set clear performance expectations, conduct regular reviews, and provide ongoing coaching and support to team members.
• Ensure the team operates efficiently, with well-defined roles, responsibilities, and objectives.
• Undertake regular 121 review sessions with your team members in accordance with frequency agreed with your line manager and ensure development plans and priorities are in place to ensure continuous improvement through self learning including growth and goal setting.
• Fraud Detection & Investigation:
• Oversee the detection, investigation, and resolution of potential fraud cases within the claims process.
• Ensure that all claims flagged for fraud are thoroughly investigated, with appropriate actions taken to mitigate risk.
• Review and approve fraud investigation reports, ensuring accuracy and compliance with company standards.
• Operational Management:
• Manage the daily operations of the claims fraud team, including case assignment, workload distribution, and process optimisation.
• Develop and implement best practices for fraud detection and claims handling, ensuring operational efficiency and effectiveness.
• Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.
• Collaboration & Communication:
• Work closely with other departments, including Claims teams, Underwriting, Legal, Compliance, and Customer Service, to ensure a coordinated approach to fraud prevention.
• Liaise with external stakeholders, such as panel solicitors, law enforcement, industry bodies, and fraud prevention networks, to enhance fraud detection capabilities.
• Communicate findings and insights from fraud investigations to senior management and other relevant stakeholders.
• Training & Development:
• Identify training needs within the team and provide appropriate development opportunities to enhance skills and knowledge.
• Complete regular quality audits on claims investigators
• Stay up-to-date with the latest trends and techniques in fraud detection and prevention, and ensure the team is informed of relevant updates.

What you’ll need to be successfull

• Motor insurance claims experience - whilst fraud experience is an advantage it is not essential if the candidate can demonstrate strong operational background
• Experience in coaching and mentoring
• Strong Communication and organisational skills
• Continuous improvement mindset

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London/Halifax office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year) and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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