(working flexibly from home and office)

We are Zego - a commercial motor insurance provider that powers opportunities for businesses, from entire fleets of vehicles to self-employed drivers and riders. We combine best-in-class technology with sophisticated data sources to offer insurance products that save businesses time and money.

Since our inception, we have believed that the problem with traditional insurance is that it holds businesses back. It’s too expensive and time consuming, and it no longer suits businesses who use vehicles to earn money. Our products represent a solution to this problem for businesses based across the UK, Europe and beyond.

So far, we have raised over $200 million in funding and we were the first UK insurtech to be valued at over $1 billion. We were also the first to be awarded our own insurance license and recently won Tech Company of the Year 2020.

At Zego, we are proud to say we have a diverse and inclusive team, unified by our shared values and mission. Our people are the most important part of our story and everybody at Zego, no matter their role, has an integral part to play.

Overview of Team

At Zego we are revolutionising our approach to Customer Claims; we listen, we learn and we value our customers. We are passionate about delivering an exceptional customer experience through meaningful conversations that drive, develop and enhance their journey. We are looking for individuals who will thrive in a customer facing environment where you can problem solve, take accountability for delivering fantastic customer outcomes and take pride in the work you do. This is a new team so you have the chance to join at an exciting point in our claims development. You can help shape the future of an exceptional claims service.

We’re on the lookout for a passionate, driven and eager FNOL/Customer Handler to grow with our team in Halifax.

Purpose of Role

You will be the first point of contact for Zego customers so we are looking for individuals who are passionate about delivering outstanding customer service. You will take a first time resolution approach with responsibility and accountability for resolving customer claims in the most efficient way possible. You will work as part of a vibrant, collaborative, high performing team ensuring excellent customer satisfaction throughout the claims journey.

Responsibilities:

• You will work flexibly but be required to attend our Halifax office initially for training, induction and probation.
• You will become a valuable member of an expanding Claims Team, playing a crucial role in achieving the company’s objectives.
• You will be responsible for handling FNOL - first notification of loss calls/claims for our motor customers and responding promptly to customer enquiries.
• You will ensure excellen levels of customer satisfaction and provide professional customer service.
• You will be responsible for routing customers to the best supplier.
• You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone.
• You will respond promptly to customer inquiries.
• You will build a comprehensive knowledge of our products so that you can answer questions effectively.
• You will input customer information and data into an in-house system
• You will support office and claims administration tasks.

You must demonstrate:

• You have proven skills working within a customer service environment.
• You have an eye for detail and a flair for building rapport.
• You have an ability to multitask, set priorities and manage time effectively.
• You are able to work a 37.5 - hour shift pattern.

• Including some weekends and evening shifts

What it's like to work at Zego:

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays a key role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call is Zego Hybrid

Our hybrid way of working is unique. We don’t mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least 2 days a week in our Halifax office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.

We think it’s a good mix of collaborative fact time and flexible home-working, setting us up to achieve the right balance between work and life.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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