About Zego

We’re a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We’re making insurance fairer and more human for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive, and too time-consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we’ve raised over $200 million in funding. We’ve grown from a scrappy start-up into an industry-changing organization, and there’s plenty more to come.

That’s where you come in.

About the Role

As a Policy Validation Executive at Zego, you'll be a key player in our Fraud department, which is organised into two specialised teams, each focusing on different aspects of fraud prevention. This role offers a fantastic entry point into the intriguing world of Fraud As you progress, you'll have the chance to develop your skills further, take on more responsibilities, deepen your expertise in fraud and underwriting, or assist in training new team members.

What You’ll Be Doing

• Validating Policy Details: Scrutinise documents and customer information for accuracy and signs of fraud or tampering.
• Document Examination: Request and review supporting documentation to confirm the authenticity of information provided by customers.
• Customer Interaction: Engage with customers through live chat and other communication methods to address document issues or policy adjustments while delivering exceptional service.
• Collaboration: Work closely with a dynamic, motivated, and intelligent team to support the validation process and contribute to fraud prevention efforts.

What You’ll Need to Be Successful

• Keen attention to detail and a sharp eye for inconsistencies.
• Strong communication skills, particularly in handling customer interactions professionally and empathetically.
• Ability to work collaboratively within a team-oriented environment.
• A proactive approach to learning and development, with a keen interest in fraud prevention and underwriting.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year) and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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