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Large Loss Claims Handler



Halifax, UK
Posted on Tuesday, June 4, 2024

About Zego

We’re a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We’re making insurance fairer and more human for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we’ve raised over $200 million in funding. We’ve grown from a scrappy start-up into an industry changing organisation, and there’s plenty more to come.

That’s where you come in…

Purpose of role

Reporting to the Third party and Complex Claims Manager, the Claims Handler will manage their own portfolio of motor cases, focusing on claims exceeding £100k including losses for injury, credit hire, vehicle and property damage. This position requires not only excellent communication and negotiation skills but also a deep understanding of liability, indemnity, and quantum issues to effectively drive down claims costs while ensuring fair compensation for injured claimants. The role also involves handling large loss claims and acting as a technical referral point to provide coaching, mentoring, and training to the claims handling teams.

What you will be doing

  • Manage a personal portfolio of complex and high value motor cases.
  • Communicate effectively with customers, witnesses, insurers, repairers, solicitors, and medical agencies to expedite claim resolutions.
  • Serve as a technical expert within the team, offering guidance and support in large loss scenarios.
  • Maintain Reinsurer and carrier relationships through timely and accurate updates.
  • Participate in strategic projects to keep the team at the forefront of industry trends and performance.

What you will need to be successful

  • Proven experience handling all types of motor claims, specifically those in excess of £100k.
  • Strong knowledge of indemnity and liability, familiar with Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code, and litigation procedures.
  • A passion for a career in Large Loss, with a commitment to ongoing technical development.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office (next to Liverpool Street). You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.


We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.