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Claims Handler - TP



England, UK
Posted on Wednesday, June 28, 2023

About Zego

We’re a commercial motor insurer on a mission to save people time and money. From nationwide taxi fleets to self-employed scooter delivery riders, our customers are our driving force. We work hard to make insurance simple, affordable and stress-free for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too time consuming, and it wasn't priced fairly. So we set out to change that, building insurance products to empower professional drivers throughout the UK, Europe and beyond.

So far, we’ve raised over $200 million in funding, and we’re proud to hold the title of the UK’s first insurtech Unicorn (a private company valued at over $1 billion). We’ve grown from a scrappy start-up into an industry changing organisation. And there’s plenty more to come.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

It’s not “hybrid working” as you might know it – we don’t ask you to work from the office on set days. It’s a flexible approach that allows every Zegon to be their best. Additionally, we will soon open an office in Halifax.

We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve that right balance between work and life.

Who we’re looking for

We’re on the lookout for a passionate, driven and determined Claims Handler to join our team. Here’s what you’ll be doing in this role:

Reporting to the Head of TP Claims, the TP Claims Handler will be responsible for proactively solving liability, indemnity and quantum problems to help drive down claims spend whilst ensuring injured claimants are fairly compensated. Therefore motor claims experience as well as excellent communication and negotiation skills are a must. Credit hire experience would be an additional advantage.

The TP Handler will be working with a team team of highly skilled and successful claims experts as well as our new and innovative, API first claims management system to support in the delivery of a world-leading Claims service to our UK customers while ensuring the business has access to high-quality claims data and fighting fraud.

This is a great opportunity for someone who would like to further their claims experience and professional development with a fast-paced and innovative company that likes to do things a little differently.

What you'll be working on as a Claims Handler

  • Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
  • Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays
  • Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
  • Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.
  • Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
  • Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.

What you will need to be successful as a Claims Handler

  • Strong Claims handling experience in an insurance company - desirably with an Insurtech or Motor Insurance provider.
  • Good working knowledge of the MOJ and OIC portals
  • Strong telephone negotiation skills.
  • Ability to plan, organise and prioritise own workload.
  • Sound knowledge of liability scenarios as well as a good sense of commercial awareness.

What’s it like to work at Zego?

Join us and you’ll become part of our friendly, diverse and inclusive team. We’re spread throughout the UK and Europe, and united by our collaborative nature and ability to get things done. We’re inventive and resourceful, and we celebrate our wins wherever they happen.

Our people are the most important part of our story, and everyone here plays a vital role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career whichever way you choose.

You’ll work alongside a talented group who respect each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be.


We reward our people well. Join us and you’ll get a market competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status