About Zego

We’re a commercial motor insurer on a mission to save people time and money. From nationwide taxi fleets to self-employed scooter delivery riders, our customers are our driving force. We work hard to make insurance simple, affordable and stress-free for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too time-consuming, and it wasn't priced fairly. So we set out to change that, building insurance products to empower professional drivers throughout the UK, Europe and beyond.

So far, we’ve raised over $200 million in funding, and we’re proud to hold the title of the UK’s first insurtech Unicorn (a private company valued at over $1 billion). We’ve grown from a scrappy start-up into an industry-changing organisation. And there’s plenty more to come.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

It’s not “hybrid working” as you might know it – we don’t ask you to work from the office on set days. It’s a flexible approach that allows every Zegon to be their best. Additionally, we will soon open an office in Halifax.

We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve that right balance between work and life.

Who we’re looking for

We’re on the lookout for a passionate, driven and determined Claims Handler to join our team.

Our Claims Handlers will be responsible for dealing with first notification of loss (FNOL) through to settlement across our B2B and B2C customers.

This is a fantastic opportunity to work with some outstanding insurance professionals, and gain incredible experience and knowledge in motor insurance products and processes.

If you have some experience working in Motor Claims and if you are passionate about steering your career in the insurtech space, like to provide outstanding customer service and would like to use your investigative, negotiation and problem-solving skills in a fast-paced environment then we would love to hear from you.

What you’ll be working on

  • You will be responsible for handling FNOL- first notification of loss calls/claims for our motor customers and responding promptly to customer inquiries and routing customers to the best supplier.
  • You will handle customer claims, ensuring they are kept up to date on developments and answering any questions that they may have, communicating with suppliers to ensure prompt settlement of the customers' claims.
  • You will be the person our customer speaks to in their time of need.
  • You will ensure excellent levels of customer satisfaction and provide professional customer support.
  • You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone.
  • You will build a comprehensive knowledge of our products so that you can answer questions effectively.
  • You will support office and claims administration tasks.

What you will need to be successful

  • Strong communication and interpersonal skills -verbal and written.
  • Proven experience working in customer service-facing roles, contact centre experience desirable but not essential.
  • Proven experience in handling motor customer claims.
  • You are obsessive about customer experience and act as an advocate for customers’ needs.
  • You have an eye for detail and a flair for building rapport.
  • You have the ability to multitask, set priorities and manage time effectively.

What it's like to work @ Zego

Join us and you’ll become part of our friendly, diverse and inclusive team. We’re spread throughout the UK and Europe, and united by our collaborative nature and ability to get things done. We’re inventive and resourceful, and we celebrate our wins wherever they happen.

Our people are the most important part of our story, and everyone here plays a vital role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career whichever way you choose.

You’ll work alongside a talented group who respect each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be.


We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of well-being benefits. And that’s just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.