About Wonder

Everything’s on the menu at Wonder. Except compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About the Opportunity

As a Facilities and Sanitation Supervisor, you are a highly organized, solutions-oriented leader who thrives in fast-paced operational environments. You are a natural "fixer" who can pivot from analyzing ticketing data to troubleshooting a walk-in cooler without missing a beat. You take pride in ownership and are committed to maintaining a safe, high-functioning facility that enables our teams to do their best work.

Schedule: Monday–Friday 6:30 am – 3:00 pm

The Impact You Will Have

On-Site Support (New Jersey)

• Oversee all facilities operations for the kitchen, loading dock, and sanitation teams at our Parsippany, New Jersey office, acting as the main point of contact for staff and vendors

• Maintain a compliant and safe environment by overseeing and implementing all health and safety standards

• Work closely with the culinary team to address kitchen and equipment-related facilities needs

• Manage and coordinate with external vendors for repairs, maintenance, and projects (e.g., HVAC, plumbing, electrical)

• Remain available on-call for occasional after-hours office emergencies

Team Management

• Direct all personnel operations, including recruitment, onboarding, scheduling, payroll, and timesheet approval for the New Jersey facilities team

• Oversee the Delivery & Receiving Coordinator to ensure seamless logistics and precise inventory management for all incoming culinary supplies and beverages

• Supervise the Facilities & Maintenance Technician, ensuring high standards of execution for repairs, preventative maintenance, and the long-term functionality of kitchen fixtures

• Manage the Sanitation team lead and coordinators, holding the team accountable for the rigorous cleaning of common areas and the consistent execution of kitchen sanitation protocols

• Coach and develop direct reports, conducting regular performance check-ins to ensure operational goals and safety standards are met

Ticketing System Management:

• Serve as the primary owner of the Workplace team's JIRA ticketing system to maintain a high internal satisfaction rating

• Actively monitor, prioritize, and delegate all incoming service requests

• Assign tickets to the appropriate team members or vendors and ensure all requests are resolved in a timely and professional manner

• Analyze ticket data to identify trends, address recurring issues, and improve overall service efficiency

Reporting and Collaboration

• Report directly to the Workplace Manager, providing regular updates on facilities operations, key metrics, and project status

• Collaborate with various internal teams, including Culinary, IT, HR, and Security

What You Bring to the Table

• Proven experience in a facilities management or operations role, preferably with multi-site responsibilities, with occasional night and weekend support required

• Experience with facilities management software or general ticketing systems

• Strong knowledge of building systems (HVAC, electrical, plumbing, etc.) and maintenance procedure

• Excellent communication, organizational, and problem-solving skills; ability to work both independently and as part of a team

• Ability to lift up to 50lbs, stand for extended periods, and navigate a high-volume industrial kitchen environment

• Comfortable working in cold environments for extended period

• Bilingual preferred

New Jersey: $27.40 - $30.55 per hour.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A Final Note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.