Our HR Shared Services team, is looking for a detail oriented Jr Associate, People Support. In this hourly role, you will the engine room of our daily HR Operations, ensuring that our compliance requirements are met and our employees get fast answers to their questions. As the vital first point of contact for all Wonder employees – from our frontline restaurant workers and innovative chefs to our corporate teams. It's the living embodiment of our commitment to employee success and satisfaction, combining the excitement of our high-growth company with the opportunity to directly impact our employees' experience and shape our culture.

The Impact You Will Make:

Customer Experience Excellence

• Serve as the dedicated first point of contact for all employee inquiries, delivering personalized, empathetic support that exceeds expectations

• Drive positive, memorable experiences through every interaction, from urgent HR needs to routine questions

• Provide multi-channel support with consistent service quality regardless of employee location or role

• Build lasting trust through reliability, empathy, consistency, and professional support

• Drive employee satisfaction through first-call resolution and proactive problem-solving

• Provide consistent, accurate information across all levels of the organization

• Ensures standardization of processes and policies across our expanding operation

Operational & System Excellence

• Guide employees and managers through critical HR processes and self-service functions

• Process accurate and timely HR transactions including:

• Onboarding and new hire processing

• Job changes and transfers

• Compensation updates

• Benefits enrollment and support

• Employee data maintenance

• Partner with People Business Partners and Centers of Excellence on complex cases

• Maintain confidentiality and compliance in all interactions

• Document and track all inquiries using our case management system

• Escalate complex issues to People Business Partners

• Maintain up-to-date knowledge of company policies, procedures, and HR best practices

Culture & Employee Enablement

• Guides employees through critical HR processes

• Empowers self-service through Workday expertise

• Reduces friction in employee transactions

• Embody Wonder's values in every interaction

• Shape positive perceptions of Wonder's commitment to its people

• Create outstanding first impressions for new hires

• Drive employee engagement through excellent service

• Build long-term employee loyalty through consistent support

What You Bring to the Table:

• 1-3 years of experience in a customer-facing role. Bachelor's degree a plus but not required

• 1-2 years of customer service experience in any industry (restaurants & retail preferred)

• Basic computer skills including familiarity with:

• Email and calendar management

• Microsoft Office (Word, Excel basics) or Google Suite

• Ability to learn new technology systems

• Strong communication skills (written and verbal)

• Detail-oriented with good organizational habits

• Ability to maintain confidentiality

• Friendly, positive attitude with a genuine desire to help others

Got these? Even Better

• Experience in restaurant or retail industry a plus

• Problem-solving skills and ability to work independently

• Strong organizational and time management abilities

• Adaptability to changing priorities and deadlines

• Experience with case management systems

• Knowledge of HR compliance requirements and best practices

Salary NY : $24.75 -$29.10 per hour

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