Regional Facilities Manager
Wonder
About Us
Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.
At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.
As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.
About the role
The Facilities Manager plays a vital role in supporting our restaurant operations by managing maintenance expenses, capital improvements, and preventative maintenance programs. This position focuses on optimizing repair/replace decisions for all facilities, furniture, fixtures, and equipment (FF&E), leveraging partnerships with national and regional vendors. As the subject matter expert in repair and maintenance, you will ensure seamless facility operations and contribute to the scalability of our expanding company.
We are looking to hire remotely in Washington DC, Pennsylvania, or Maryland.
Key Responsibilities
Facilities Expertise & Support: Serve as the primary point of expertise for repair and maintenance issues escalated by the operations team and service providers.
Financial Oversight: Manage and track capital budgets, repair and maintenance (R&M) spending, and general administrative (G&A) expenses.
Process Improvement: Work with the Facilities Team to standardize and improve departmental processes, tools, systems, and workflows.
Vendor Management: Identify, qualify, select, and develop relationships with national and regional vendors for repairs and scheduled maintenance. Evaluate vendor performance to ensure high-quality, cost-effective service.
Project Coordination: Plan, prioritize, and oversee capital projects, ensuring timely, on-budget completion. Support other departments with project scope and execution for rollouts.
Maintenance Strategy: Lead and optimize preventative maintenance programs for equipment and systems to reduce downtime and extend the lifespan of assets.
Repair/Replace Analytics: Perform analytics on FF&E and building systems to make cost-effective repair/replace decisions.
Work Order Management: Oversee the work order network, providing guidance and ensuring timely completion of maintenance requests.
Landlord & Property Liaison: Act as the field contact for problem resolution with landlords or property managers.
Closure Trend Analysis: Identify and analyze trends in restaurant closures, working with vendors and internal departments to prevent disruptions.
Warranty Management: Ensure compliance with warranties for equipment and services at the restaurant level.
Additional Responsibilities:
Communicate regularly with the national/regional leadership team, providing updates on projects and maintenance trends.
Manage, track, and evaluate significant R&M expenses.
Complete additional tasks as assigned.
The experience you have
Experience: 3+ years of progressive facilities management experience within the restaurant or hospitality industry.
Project Management: Demonstrated success in managing repair and preventative maintenance programs, capital projects, and budgets.
Technical Knowledge: Solid understanding of restaurant building systems and equipment, including HVAC, plumbing, and electrical systems.
Organizational Skills: Strong organizational skills, with the ability to prioritize, multitask, and delegate effectively.
Physical Requirements: Ability to lift up to 25 lbs. frequently and occasionally up to 100 lbs.
Travel: Frequent travel required, both by car and plane.
Base Salary:
$147,000
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A final note
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.