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Regional/Multi-Unit Restaurant Manager



New York, NY, USA
Posted on Saturday, December 16, 2023

About the role

The Regional Manager has the responsibility of overseeing the General Managers of all the locations in a region, profit and loss responsibility, and overall business health. The Regional Manager will provide multi-unit leadership and supervision over the operation, team members, and will be held accountable for achieving operational standards, food safety, profitability. The Regional Manager will create an inclusive and engaged workforce. Our restaurant locations include front of house, back of house, and courier operations.

In this role you will

Manage Operations and Drive Results

  • P&L evaluation of each restaurant and identification of potential and existing issues within the unit operations
  • Ensure that General Managers adhere to sales forecasts, labor budgets, food cost budgets, inventory processes, payroll review and approval, and personnel documentation (new hire, terminations, leaves of absence, injuries, etc.)
  • Support General Managers with inventory management and food safety to ensure accuracy and efficiency; ensure employees are following procedures for shelf life and product dating
  • Develop a regional strategy plan that includes frequent reporting on sales, productivity, operational performance, labor, budget analysis, and customer satisfaction
  • Skilled at developing annual plans, setting initiatives, and budgets. Working with General Managers to achieve business objectives
  • Execute and assist in developing strategies for new restaurant openings
  • Create a positive working environment in your restaurants that results in high team member engagement and retention
  • Help develop and craft a smooth courier delivery experience

Manage Safety

  • Ensure that the General Managers are constantly promoting team member safety inside and outside of the store by consistently communicating the importance of safety
  • Ensure all procedures for safety and security incidents are being followed and executed

Provide Best in Class Customer Service

  • Identify high level customer trends and create and implement solutions for improvement
  • Coach and develop General Managers on front of house, and courier operations, along with back of house, to ensure an elevated customer experience from food creation to delivery or pick-up

The experience you have

  • Prior experience in a multi-unit restaurant management role, QSR multi-unit experience is a plus
  • High School equivalent education level
  • Experience managing a P&L, food cost, and hitting labor targets
  • Excellent verbal, written, and communication skills

The way you work

  • Lead by example and ensure accountability from team
  • Customer focused and happy to resolve customer complaints
  • Strong decision making and conflict resolution skills
  • Excellent time management skills
  • Ability to set goals and implement plans to achieve them
  • Ability to build a high functioning team dedicated to achieving common goals
  • Analytical savvy, ability to use data to make educated decisions
  • Comfort and ability to communicate effectively with executive team


We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all our employees' needs as well as many benefits and perks that are not listed.

Base Salary: $128,625 - $136,500

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.