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Courier Dispatch Operations Lead



Westfield, NJ, USA
Posted on Thursday, July 13, 2023

About the role

As a Dispatch Operations Lead, you will be essential in executing the Wonder experience. In this role, you are an important connection point to our customers and bringing our brand to life by accurately and efficiently reviewing orders, assigning delivery, and controlling the flow between all departments in the restaurant.

As a Dispatch Operations Lead, you will:

  • Act as liaison between completed orders and couriers
  • Reviews final orders to ensure completeness and accuracy
  • Adheres to takeout/delivery packaging guidelines to ensure consistent guest experience
  • Follow processes to ensure order accuracy and timeliness
  • Maintains a clean an organized station. Ensures cleanliness of packaging material
  • Provide additional operational support as needed

Role Details

  • Salary: $21/hr
  • Job Location: Westfield, NJ
  • PT 30-35 hours w/Benefits
  • Shift Details: Evenings and weekends are required
  • Must be at least 18 years old and legally authorized to work in the US

The experience you have

  • 1-2 years of experience working in a fast-paced restaurant environment or a related field
  • Previous host/cashier experience in restaurant or hospitality is a plus.
  • An eye for detail and a drive for efficiency and accuracy
  • Ability to work as a team member and prioritize tasks
  • Comfortable using tech and apps, bonus points for logistic
  • Maintains composure and consistently follows policy and procedure

*This list of qualifications also reflects the qualifications used as vetting criteria for our AEDT (Automated Employment Decision Tool)


  • 401k
  • Medical, dental, vision
  • Health savings account with employer match
  • 100% employer paid life insurance
  • 2x pay if you work on holidays
  • Learning and development opportunities to advance your career
  • Employee stock options

Note: Some of our benefits vary by state and depend on the number of hours you work.

About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

  • The candidate’s ability to perform the tasks in the available job role.
  • The candidate's self-rated skill proficiency.
  • The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.