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Associate Director, Operations Training

WONDER

WONDER

Operations
Parsippany-Troy Hills, NJ, USA
Posted on Friday, May 19, 2023

About us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

About the role

An Associate Director of Field Culinary Training Implementation you are responsible for overseeing, developing, and rolling out best in class culinary training to various teams within our organization and at scale. This role requires a highly analytical and tech forward approach with a deep understanding of how efficient e-learning will facilitate exponential growth. You will bring strong knowledge of instructional development methodologies and tools including design and be responsible for creating and aligning SOP’s to train new and existing staff at each high density restaurant location in a uniform way. This will include creating and implementing a tech based Learning Management System that will allow our business to scale. You will work closely with cross-functional teams, such as culinary operations and product design to create successful training programs and ensure the smooth rollout of culinary training across new restaurants as well as implement changes to existing dishes to optimize and unify food preparation, handling, packaging, and presentation.

  • Build and deploy a Learning Management System (LMS)
  • Develop and execute comprehensive training programs to include creating and implementing teaching the culinary “Wonder” way.
  • Design and create uniform menu implementation strategies and processes for our team, enabling employees to be successful from day 1.
  • Develop, maintain, and teach content related to culinary processes and procedures
  • Organize, develop, and maintain internal support training resources to include a "Train the Trainer" program that we will use to scale
  • Improve and unify existing culinary techniques across varied menus and cuisines.
  • Work with relevant cross-functional teams to assess training needs, continually improving learning efficacy and learner engagement.
  • Collaborate with cross-functional stakeholders to audit our culinary procedures and training that will facilitate cross training and multi menu adaptations.

The experience you have

  • Previous experience in building and deploying Learning Management Systems (LMS)
  • Proficiency with a variety of web-development/eLearning authoring tools
  • Proven track record of developing and executing menu implementations achieving measurable results at scale (i.e regional or national roll out)
  • Knowledge of training tools, culinary operations, and equipment and how to support start-up growth.
  • Strong communication, written and engagement skills.
  • Analytical thinker with an ability to improve processes by implementing tech
  • Operating in ambiguity and demonstrated success of being entrepreneurial in a startup environment.
  • Experience in training and development at a start up or high-speed growth (strong preference for food or culinary industry, but not required)

The way you work

  • You solve problems and make decisions informed by data, technology trends and insights, and good judgement.
  • You gain trust through open dialogue, embracing change, and actively seeking feedback
  • You are comfortable in the field with a group as well as working independently building systems
  • You have excellent communication skills and lean on technology to improve results, with the ability to convey complex concepts in a clear and concise manner.
  • You have strong organizational and project management skills, with the ability to manage multiple projects simultaneously.
  • You have a passion for staying updated with the latest technology trends and culinary best practices.
  • You have strong interpersonal skills and the ability to build and maintain relationships with internal and external stakeholders.
  • You can work independently and collaboratively in a fast-paced, dynamic environment.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

Base Salary: $183,750

Locations: Parsippany, NJ with travel within NJ and NY operations

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.