Warby Parker is looking for an Associate Manager, People Operations & Benefits to join our People team at our New York City headquarters, supporting employees across the U.S. and Canada. This role will lead day-to-day People Operations while owning benefits and leave administration. This Associate Manager will serve as an operational lead for employee lifecycle processes, manage and develop the People Operations team, and play a key role in team initiatives and projects. The ideal candidate is highly organized, data-driven, and comfortable operating in a complex, fast-paced environment, with a passion for compliance and streamlining processes. Sound like you? Read on!

What you’ll do:

• Lead day-to-day People Operations processes across onboarding/offboarding, employee changes, data accuracy, time and absence, employee communications, and compliance
• Manage employee health and welfare benefits, including 401(k), enrollments, eligibility, HRIS maintenance, communications, invoice reconciliation, and compliance audits and testing
• Lead annual open enrollment processes by reviewing renewal options, drafting communications, coordinating vendor attendance, and managing enrollment platforms
• Serve as the subject matter expert for leave-of-absence and disability claims, effectively interpreting and accurately processing state, federal, and company leave policies
• Partner with brokers, consultants, and carriers to resolve escalations and improve employee experience
• Drive continuous improvement through reporting, analytics, and AI, translating insights into action, and play a key role in people operations and benefits projects
• Oversee ticketing queue and shared inboxes, handling complex employee cases and escalated requests
• Manage the People Operations team and provide ongoing coaching and support

Who you are:

• Backed by at least 3+ years of relevant experience in Benefits and HR Operations
• Fluent in HR systems (Oracle experience strongly preferred) and HR reporting
• Armed with a bachelor’s degree or equivalent education
• A data-driven decision maker highly proficient in Excel and Google Sheets
• An excellent communicator who can clearly convey a team vision and motivate individuals to take action
• Experience leading a team in a fast-paced environment
• Comfortable juggling different tasks and ensuring they are completed in a timely manner and without errors, while identifying opportunities to make improvements
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave¹
• Paid Holidays¹
• Vacation days per year¹
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave²
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

¹ WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). ² WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.