Warby Parker is searching for a top-notch Quality Manager to manage our daily quality-control operations and partners—and work to maintain and improve the overall quality of our products. This person, who will report to our Director of Rx Manufacturing & Fulfillment, will play a critical role in identifying opportunities to improve internal breakage metrics and implement sustainable solutions that will stand the test of time as we continue to scale our operation. With a dotted line to the Director of Optical Services and Quality, you will play an integral role in ensuring that our HQ partners are aware of and supporting all quality-related initiatives at our optical labs. Our ideal candidate has an optical manufacturing background, with experience in quality management systems and/or continuous improvement efforts. Sound like you? Read on.

What you’ll do:

• Serve as a quality and optical subject-matter expert for internal and external partners
• Oversee key production milestones and work with supervisors on corrective action plans if those milestones are missed
• Create a robust, scalable training program for all quality processes to ensure we continue to deliver best-in-class quality to our customers while hitting our internal breakage targets and mitigating unnecessary costs
• Measure key metrics against our internal quality standards, develop scorecards, and implement continuous improvement efforts focused on quality
• Work with our Research team to create production process solutions that fail-proof our operations
• Work with the Supply Chain team to ensure on-time deliveries do not occur at the cost of quality, and also that quality does not hinder on-time deliveries
• Train, coach, and develop a team of quality-minded associates, teaching quality control processes and procedures and ensuring that quality is is a top priority for all employees

Who you are:

• Equipped with 5 years of experience as an ABO-certified or New York-licensed dispensing optician—or the equivalent experience within optical manufacturing
• Knowledgeable of quality standards and management, preferably within the manufacturing space
• Adept at Excel
• A self-starter who’s comfortable thinking—and working—both strategically and tactically (no hand-holding necessary!)
• A team player who collaborates well across different job functions and teams
• Excited to work at a fast-paced, high-growth company with a no-task-is-too-small attitude
• Extremely organized and attentive to detail (almost—almost!—to a fault)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer and will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.