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Director, Design



Software Engineering, Design
Remote · Reston, VA, USA
Posted on Wednesday, November 1, 2023

For too long, buying or selling a used car has been a headache and a hassle. But at Vroom, we’re changing the game: our innovative end-to-end ecommerce platform and data-driven technology brings all phases of the vehicle-buying and selling process to consumers wherever they are. Our success is only possible with the help of our hardworking Vroommates, who drive better customer experiences every day. Vroom is an exciting, dynamic workplace, and there's no better time to join the team.

Base Pay Range:

$153,158.00 - $229,738.00

Job Summary:

The Head of Design is responsible for developing and managing all aspects of our design output. It's a leadership role, with accountability for the success of the design department. You will ensure the design deliverables are aligned to stakeholder expectations, meet business goals and are executed within budget and deadlines.

At times, you will to develop visual designs, and at other times, be responsible for recruiting and managing multi-disciplinary third party suppliers as well as internal design resources.

It will involve you using your best practice toolkit to implement new processes and practices to improve the efficiency of the design and creative department.

This role reports up to the Head of Product who you will work with to develop a data-driven product strategy and roadmap.

At Vroom we work in small, agile teams partnering with Product, Tech and Data to provide our customers a frictionless process and contact-free car buying journey. Come join our growing human-centered design practice as someone who brings strategic thinking to solve exciting business and customer problems.


  • Develop a data-driven design program that meets Vroom’s business objectives and advances our brand strategy
  • Manage the design team and freelancers as required
  • Influence design-led thinking across the business
  • Manage the design and creative elements of projects and be point of contact for brand partnerships and creative projects
  • Develop and manage productivity and to continuously improve the design team’s production capabilities
  • Ensure that design and creative projects are delivered on time
  • Provide quality control over design outputs and production
  • Establish and developing best practice with the design and creative team
  • Work with other team members to deliver projects and activity to deliver against deadlines
  • Work on assets required for Product teams


  • Bachelor's Degree in Design, or equivalent practical experience

  • E-commerce industry experience

  • 8+ years of experience in UX/Product Design

  • 4+ years of experience leading design projects

  • 3+ years of experience working in a complex, cross-functional organization

  • 2+ years of experience working with executive leaders

  • Experience collaborating with multidisciplinary teams of Designers, Researchers, Engineers, Content Strategists, and Product Managers throughout the design process

  • Portfolio highlighting multiple projects that demonstrates experience crafting digital interfaces, and designing consumer-focused, app/mobile products

  • Experience working with early stage efforts, dealing with ambiguity, and driving projects forward

  • Problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms such as desktop and mobile (Android and iOS)

  • Skills in communicating and influencing product design strategy

  • Experience with using UX tools (e.g., Figma, Sketch, etc.)

  • Experience working across organizational boundaries and collaborating with cross-functional teams

  • Ability to turn ideas into functional prototypes

  • Excellent verbal/written communication and presentation skills

  • A service-oriented mindset - you are positive and care about the needs of your customers and teammates


This full-time role offers competitive compensation; health, dental, and vision insurance; a 401k plan; fully company-paid short-term disability, long-term disability, and life insurance; access to a healthcare concierge service with virtual visits; and 15 annualized days of paid vacation.

But our biggest benefit is being part of a low-ego, high performing team that's transforming the used car market into a modern, online and data-driven industry. We are looking for people who want to be a part of a contemporary startup culture. What gets us out of bed is working with talented people on a mission that matters.


Commitment to Diversity and Equal Employment Opportunity

Vroom is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.

Vroom maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring.

Vroom likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices.

Vroom complies with all applicable federal, state, and/or local laws relating to equal employment.

Other Things to Note

This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.

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