Last Mile Driver
For too long, buying or selling a used car has been a headache and a hassle. But at Vroom, we’re changing the game: our innovative end-to-end ecommerce platform and data-driven technology brings all phases of the vehicle-buying and selling process to consumers wherever they are. Our success is only possible with the help of our hardworking Vroommates, who drive better customer experiences every day. Vroom is an exciting, dynamic workplace, and there's no better time to join the team.
Base Pay Range:$38,634.00 - $59,882.00
If you are an outgoing people-person dedicated to building a world-class customer experience, this could be the right opportunity for you. Our delivery team members have the unique responsibility to introduce customers to their new ride in an intimate setting – at their home in their driveway. You will play a critical role in Vroom’s growth strategy by facilitating these high-engagement interactions at the most vital point. Our drivers are brand ambassadors and can turn an online car purchase into an unbelievable experience that creates repeat customers and enthusiastic promoters for our promise to deliver now and always.
Delivering a high-value product to our customers utilizing a Vroom-branded flatbed truck and unload the vehicle at the customers delivery location
Perform pre-trip and post-trip inspections of customer vehicles ensuring the car shines and looks like a brand-new car
Maintain and service delivery vehicles as needed (refuel, change oil, tire pressure, repairs, etc.) while working with our incredible support team
Serve as a liaison between several departments ensuring that the customer’s paperwork is completed and ready for delivery
Provide enthusiastic customer service and in-person support to the customer
Become a subject matter expert with features and options of different vehicles to orient customers with their new ride
Demonstrate excellent problem-solving skills to handle front-line customer issues and questions at the point of delivery. Active listening skills and genuine interest is a must-have
Show initiative and be adaptable in a fast-paced, rapidly growing company that is transforming the way consumers purchase vehicles
Work Requirements/Physical Demands:
Arrive and sign in on time; works hours as scheduled
Come dress to impress with a Vroom branded uniform
Operate various types of vehicles, as assigned, safely, in all kinds of weather and traffic conditions
Maintain detailed driving and delivery logs
Track and report working hours
Adhere to company rules and regulations
Obey all applicable traffic laws and drive in according to the weather/road conditions
Comply with DOT regulations
Make safety a priority at all times
Report all accidents, incidents, or unusual occurrences to dispatch office immediately; submit written reports on accidents, experiences, or unusual circumstances as required
Ability to lift to 50 lbs. at a time
Be comfortable with local same-day transport
Be able to utilize digital technology (iPad, etc.) for tracking delivery status and other logistics
Proficient using GPS and other routing systems
Work a flexible schedule, including weekends
Other duties as required
High school diploma or GED equivalent preferred
Maintain a DOT Medical card
21+ years old
2+ years of consumer-facing experience
Clean driving record with no moving violations in the last 3 years
Must pass a DOT Physical, background check, and drug screen
Be skilled at driving and parking large, heavy vehicles
Be alert, focused, and detail-oriented
Possess great physical stamina and focus during long driving shifts
Be a self-starter who works well independently
Strong knowledge and enthusiast of cars and trucks a plus
Commitment to Diversity and Equal Employment Opportunity
Vroom is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.
Vroom maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring.
Vroom likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices.
Vroom complies with all applicable federal, state, and/or local laws relating to equal employment.
Other Things to Note
This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.
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