Business Area:

Seniority Level:

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The Senior Salesforce Developer will work as part of the team dedicated to driving innovation based on the needs of Cloudera’s global Field & Support Organizations. The Senior Salesforce Developer will work cross-functionally with leaders, subject matter experts and system analysts to design and implement robust and scalable solutions on the Force.com platform to ensure our stakeholders can operate efficiently and effectively and adapt quickly to change with minimal interruption. The Senior Salesforce Developer will be hands-on and have demonstrated experience customizing and administering Salesforce.com for a global organization and can succeed in a fast-paced working environment.

As the Senior Salesforce Developer you will

• Design solutions on the Force.com platform that meet the objectives and requirements as defined by stakeholders, subject matter experts and system analysts

• Create and/or modify Sobject schema to achieve business objectives while minimizing complexity and maintaining data access control policies

• Implement business logic using process automation flows, validation rules, approval processes, and email alerts when configuration can solve the business need and best practices can be applied

• Develop custom code using Apex, Lightning Components/Web Components, Visualforce to implement business logic when configuration alone cannot optimally meet the business requirements

• Leverage Java, Javascript, CSS and HTML as required in delivery of front end functionality on integrations and sites

• Integrate Salesforce with other applications either by working with internal Integration Team or developing custom web services where necessary

• Manage the change control process from development sandboxes to production instances across the development lifecycle

• Use test driven development and achieve above minimum code coverage requirements on custom code

• Leverage test automation and continuous delivery practices to ensure successful deployments

• Ensure all necessary changes are documented, peer reviewed, tested and approved before deploying changes to production

• Grant or revoke user accounts and modify permissions as required and per access control policy

• Modify fields, page layouts, list views, reports, and dashboards, and perform other basic configuration changes as requested and appropriate

• Manage system changes without interruption to the user

• Ensure modifications adhere to the change control process

• Communicate system changes to users in advance so they understand the change and how to use it prior to implementation

• Install and manage third-party AppExchange packages

• Review issue queue and respond to assigned tasks in a timely manner

• Resolve support tickets as assigned and within established service level objectives

• Complete assigned tasks within established service level objectives

• Escalate issues to to vendor technical support as appropriate

• Answer user questions and direct them to training materials

• Document root cause analysis for any bug fixes and develop a knowledge base for other analysts, administrators and developers

• Assist with the creation of training materials (cheatsheets, user guides, training videos)

• Develop technical specification and runbook documentation for other administrators and developers

We’re excited about you if you have:

• B.S. or B.A. degree in Computer Science, Engineering or related field (M.A. or M.S. preferred)

• 5+ years of experience as a Salesforce Developer and 5+ years as a Salesforce Administrator

• Salesforce Platform App Builder and Developer I certification (Developer II preferred)

• Salesforce Administrator certification (Advanced Administrator preferred)

• Expert Level knowledge of Service Cloud and Experience Cloud

• Demonstrated skill building complex solutions with Force.com using Apex, SOQL/SOSL, Lightning Components/Web Components and Visualforce

• Practical working experience with at least one other programming language (JavaScript, Java, Python, Go, Rust, etc.)

• Practical working experience with relational databases and SQL programming

• Ability to adjust and set priorities to meet deadlines

• Strong verbal communication skills

• Ability to work effectively in a professional manner

• Strong customer service orientation

You may also have:

• Experience with Jira or other support ticket management systems

• Experience with Agile software development practices (Scrum/Kanban)

• Experience Salesforce CPQ (or similar tools) is highly desirable

• Experience with continuous integration/delivery (CI/CD) tools (Gearset preferred)

• Experience with Salesforce Streaming API and pub-sub architectures

• Experience with developing custom Apex REST web services or Salesforce Functions

• Experience with test automation suites for Salesforce development

• Willingness to explore/learn other technologies and development skills outside of the Force.com platform

This role is not eligible for immigration sponsorship

What you can expect from us:

• Generous PTO Policy

• Support work life balance with Unplugged Days

• Flexible WFH Policy

• Mental & Physical Wellness programs

• Phone and Internet Reimbursement program

• Access to Continued Career Development

• Comprehensive Benefits and Competitive Packages

• Paid Volunteer Time

• Employee Resource Groups

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