The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team in London! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!

Responsibilities

• Assist in overseeing global order fulfillment, which includes processing incoming orders, validating the accuracy of purchase order contents, and coordinating with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and warehouse. This includes receiving, categorizing, and initiating refurbishment processes.
• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Work with the larger operations (global operations, supply chain) team to support inbound and outbound shipments, escalations and exceptions.
• Collaborate with Finance on various returns / orders issues.
• Take on other projects and tasks to help support Verkada operations.

Requirements

• +2 years minimum experience in office fulfillment administration
• Email handling and order entry experience in high volume environment
• Proficient with both written and verbal communication (email, phone, in person). Knowledge of email etiquette is required
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and ability to manage time effectively
• Must be able to pass a customer service assessment
• Netsuite and Salesforce experience (not required, but a plus)
• Bachelor's Degree preferred

UK Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 100% for family premiums
• Private medical and dental coverage
• Paid parental leave policy & fertility benefits
• Retirement saving options
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Wellness/fitness benefits
• Professional development stipend
• Healthy lunches provided daily
• Commuter Benefits