National Operations Center Coordinator
Veho
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See open jobs at Veho.See open jobs similar to "National Operations Center Coordinator" General Catalyst.Operations
Dallas, TX, USA
USD 65k-70k / year + Equity
Posted 6+ months ago
National Operations Center Coordinator
Dallas, TX
Ground Operations HQ
In office
Full-time
About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
Compensation
$65,000- $70,000 per year
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full-time roles.
Anticipated Schedule:
- This is a 7pm-7am overnight shift.
- This team is on a rotating schedule, a 4-days-on, 3-days-off rotation. All shifts are 12 hours. You can expect to work approximately 42 hrs/wk.
- Must be flexible for holidays, peak, and coverage rotations.
- This role is onsite in our Dallas, TX facility.
About the Role
As a NOC Coordinator, you’ll be on the front line of Veho’s National Operations Center (NOC), ensuring the smooth flow of packages across our 3PL network and internal sites. You’ll monitor dashboards, flag risks, resolve exceptions, and communicate directly with ground teams and drivers to maintain operational excellence. This role is perfect for someone with strong attention to detail, fast problem-solving instincts, and a passion for logistics control-room work.
A great candidate:
- 2–4 years of experience in logistics, parcel delivery, or operations control centers.
- Strong systems and process orientation; able to troubleshoot workflows quickly.
- Strong communication and multitasking skills
- Comfort with multi-screen dashboard monitoring and fast-paced decision-making.
- Detail-oriented, analytical mindset with strong follow-through
- Ability to stay composed in fast-moving situations
- Experience with WMS/TMS systems is a plus
What You’ll Do:
- Monitor inbound lanes, sortation, and launch compliance in real time.
- Support 3PL partners with SOP/process questions, scan compliance, and issue resolution.
- Make first-echelon system adjustments (e.g., SLA date changes, launch config updates).
- Escalate true break-fix issues to Product/Engineering via defined protocols.
- Document incidents, resolutions, and lessons learned into the knowledge base.
- Generate and distribute shift-level flash reports for leadership.
- Maintain SOP compliance: Follow defined workflows and contribute to process improvement through feedback and observations.
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
(Veho is unable to provide sponsorship at this time.)
All California applicants please reference our California Applicant Privacy Notice located here.
Req ID: R432
This job is no longer accepting applications
See open jobs at Veho.See open jobs similar to "National Operations Center Coordinator" General Catalyst.
