Account Operations Coordinator
Veho
Operations
Bogotá, Bogota, Colombia
Posted on Jul 19, 2025
Account Operations Coordinator
Hybrid, Bogotá, Colombia
Client Experience
Hybrid
Full-time
About Veho
Veho is on a mission to revolutionize the post-purchase experience. We’re building a new, end-to-end logistics infrastructure—from middle mile to last mile—powered by tech that puts customers first. By removing the pain points in delivery and returns, Veho creates deeper loyalty and trust between brands and their customers. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
We’re proud of our championship culture, best-in-class benefits and the chance for every team member to share in our success through equity. Whether you work at one of our facilities or remotely, at Veho you’ll join a mission-driven team that’s transforming logistics—and having a lot of fun along the way.
About The Role
The Commercial Team at Veho is responsible for attracting, growing, and retaining clients. As an Account Operations Coordinator on the Commercial Team, you will use your strong organizational skills to execute upon agreed client strategies, manage client network expansions, and solve operational and tactical issues that arise for our largest accounts. You will work in tandem with the CSM (Client Success Manager) on each of your accounts who will be leading client relationship and growth strategy.
The main goal of this role is to ensure that the client receives an excellent level of service. This requires a high degree of cross-functional partnership, strategic thinking, problem solving, and an understanding of delivery operations. It also relies on the AOM’s strong communicational skills and ability to prioritize deliverables based on what is best for our clients and for Veho. A successful AOM will thrive on solving problems quickly, ensuring a high level of client satisfaction, acting as an internal advocate for our most important clients, and building excellent relationships.
Responsibilities Include
- Own the resolution of operational and tactical issues for set of clients from start to finish
- Coordinate solutions across multiple functions including logistics, client support, live operations, driver support, technology, and ground ops
- Manage client expansions (new volume for existing clients in new markets/regions)
- Participate in regular client conversations with the Client Success Manager (including but not limited to: weekly calls, monthly reviews, QBRs, annual reviews)
- <=5% travel (not expected to travel to all client meetings but some travel may be required)
- Support the development of strong relationships with client operations organizations
- Elicit client feedback to act as internal advocate for our clients
What You Bring
- BA/BS degree or similar college level education
- 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), operations, customer success, or logistics
- High degree of emotional intelligence reflected in high quality verbal and written communications.
- Strong ownership bias. You are excited by and energized by solving problems for clients.
- Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally to solve challenges
- Proven success solving operational challenges with a creative, data informed approach
- Operational knowledge of last mile parcel delivery or logistics experience, bonus for marketplace business model experience
Why Join Veho:
Veho is a growth company that looks for team members to grow with it. We offer a casual, high-energy environment, a diverse and inclusive culture, and meaningful opportunities for professional development. No matter the location, or the role, you’ll join a mission-driven team focused on creating exceptional experiences for customers and drivers. Our values (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) guide how we work and how we invest in people.
Important Note:
This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.
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Are you at least 18 years of age?
Are you available to work a flexible schedule that can include night, weekend and holiday shifts?
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This is a hybrid role in our Bogota HQ Office. Are you willing to work in office 3 days per week?
Req ID: R323