Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

A Great Candidate:

• Is detail-oriented and has strong organizational skills, able to manage multiple tasks and priorities.
• Possesses excellent communication skills for effective interaction with team members and vendors.
• Has a proactive approach to problem-solving, with a focus on efficiency and cost management.
• Is adept at using technology, particularly ticketing systems and maintenance management software.
• Has a strong sense of urgency and can thrive in a fast-paced environment.

What You’ll Do:

• Manage Maintenance Requests: Oversee the intake and processing of maintenance requests, ensuring they are assigned, tracked, and resolved according to company policies.
• Coordinate Preventative Maintenance: Utilize the ticketing system to schedule and monitor preventative maintenance tasks, ensuring they are completed on time and within budget.
• Ensure Quick Resolution: Prioritize and facilitate the quick resolution of maintenance issues, coordinating resources and personnel to address problems efficiently.
• Escalate as Necessary: Identify and escalate any requests that exceed predefined thresholds, ensuring that critical issues receive the appropriate level of attention.
• Optimize Processes: Continuously review and refine maintenance processes to improve efficiency and cost-effectiveness.
• Close Out Issues: Ensure that all maintenance tasks are properly documented, closed out, and reported, maintaining a high level of accountability.

What You Bring:

• Experience: 2+ years in a facilities maintenance coordination role or similar position, with experience managing maintenance schedules and requests.
• Technical Skills: Proficiency in using maintenance management and ticketing systems.
• Communication: Strong written and verbal communication skills, with the ability to coordinate effectively with team members and vendors.
• Problem-Solving: Ability to troubleshoot and resolve maintenance issues quickly, ensuring minimal disruption to operations.
• Time Management: Excellent time management skills, with the ability to prioritize tasks and meet deadlines.

Nice to Have:

• Certifications: Relevant certifications in facilities management or maintenance (e.g., FMP, CFM).
• Process Improvement: Experience in developing and implementing process improvements for maintenance operations.
• Cost Management: Experience in managing budgets and optimizing maintenance costs.
• Health & Safety Knowledge: Understanding of safety regulations and best practices in facilities maintenance.

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