About Veho

Veho's mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.

For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local delivery stations. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered.

Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% - far above every other company in the country.

In short, we are building the logistics platform of the future.

Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon, three former public company CEOs, early investors in Lyft and Instacart, as well as prominent venture capital firms General Catalyst, Tiger Global, and Softbank. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.

Role Summary: Warehouse Manager

As the site leader, the Warehouse Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for assisting and overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for assisting with managing the operation’s P&L, leading logistics oversight, and a focus on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting.

What you will do:

• Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
• Coach, train, and guide supervisors and associates for forwarding career progression
• Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
• Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier
• Champion OSHA compliance and track incidents within markets
• Lead through the values of candor, teamwork, ownership, and human
• Work cross-functionally to hire, retain, coach, and develop employees within the operation
• Performance management of warehouse staff - this includes celebrating individual wins and coaching staff who need assistance
• Maintain regular professional development conversations with warehouse staff

Required Qualifications:

• Bachelor's degree from a four-year college or university, or 3-5 years of experience in warehouse operations management
• Minimum of 2-3 years leading and managing a team of direct and indirect reports.
• 3+ years of experience in warehousing, inventory, or logistics
• Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
• Ability to effectively respond to and interact with staff at all levels of the organization
• Excellent written/oral communication skills
• Aptitude to understand data and make data-driven decisions in the day-to-day work
• Experience with Excel/Google sheets Is physically able to stand for the duration of the shift, and move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
• Willingness to work flexible schedules, including weekends, holidays, and evenings

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.