Product Operations Lead
About the role
We are looking for a Product Operations Lead to scale our product deployments in the Information Operations product area, deliver outstanding mission outcomes for our customers, and build the operational and product foundation for further growth.
What you'll do
- Deliver mission impact with our Information Operations products. Understand customer mission objectives, determine how to deliver timely mission-relevant insights with our tools, and execute accordingly.
- Curate insights from the data we generate, leveraging AI/ML tools to operate at scale and communicating in a mission-relevant format. Ensure a high degree of rigor in our products.
- Improve our operational processes for running our Information Operations product, including our tradecraft, vendor management, and integration with technology. Contribute to our Information Operations product roadmap.
- Lead high-impact customer interactions, including mission demonstrations for prospective customers and mission support for current customers. Direct interaction with customers is important for all our team members, and you should expect some amount of travel to customer locations (~30%).
What we're looking for
- 4+ years experience in intelligence with experience using software for data analysis, or in customer success for defense/intelligence products
- Demonstrated ability to manage operations with multiple stakeholders and implement significant improvements to operational processes
- Domain experience in national security analysis, polling/population data analysis, or media/social media expertise preferred
- Clearance (TS/SCI)
What we offer
The salary range for this position is $150,000-$190,000 + equity + 401K match. Within the range, individual pay is determined by experience, relevant education, and/or training.
- Health, dental, and vision insurance
- 100% remote - work from anywhere in the US
- 401k matching
- Mental benefits
- Flexible work environment - you manage your workday
- Pet and child care reimbursement during travel
- Unlimited PTO