IT Support Lead
Valinor
IT, Customer Service, Education
Washington, DC, USA
Posted on Jun 24, 2025
There are too many problems that are unaddressed in the resiliency ecosystem. These problems, while quiet, are significant; and left unsolved they create gaps that widen until systems crack and missions stall.
Valinor is a new type of defense and government tech company focused on solving the problems others don’t. Our unique model of centralized go-to-market and decentralized engineering allows us to move with unparalleled efficiency to identify unmet needs, build right-sized solutions, and get products where they matter most - in the hands of users. Unlike others in the space, who focus on the flashy problems, Valinor exists to solve the quiet, unaddressed problems–the small but significant ones that lead to cracks in the country’s strength, stability, and security.
Backed by General Catalyst, Founders Fund, and Red Cell Partners, Valinor was founded in 2024 and has established strategic partnerships with Palantir, Anduril, and Helsing. We are building the dream team, and we want you on it.
We're seeking an IT Support Lead based in Washington DC to work full-time onsite at Valinor's HQ, supporting all IT needs.
What you will do
- Manage and provide end-to-end support for all company-issued devices (Macs, PCs, mobile devices), including provisioning, configuration, software installation, and troubleshooting
- Configure new hire accounts across Microsoft O365, Slack, and other Valinor systems
- Manage, configure, and maintain all office technology infrastructure, including computer hardware, network systems, video conferencing tools, printers, AV/media systems, and user access management, ensuring reliable day-to-day operation and rapid troubleshooting support
- Manage the inventory of Valinor devices and monitor their lifecycle
- Collaborate with the compliance team to ensure various government IT compliance standards are met
- Work full-time onsite in our Washington, DC office
- Employees will have access to information, materials, and technologies subject to U.S. export controls, i.e., EAR and/or ITAR, and must be U.S. Persons, as defined by 22 C.F.R. § 120.62, based in the United States.
What we are looking for
- 3+ years of experience in information technology, preferably at a technology start-up
- Experience with MDM tools and familiarity across Mac and PC devices
- Preferred experience operating in government-compliant systems
- Strong interpersonal and problem-solving skills - you’ll be the go to person for all IT issues and challenges
What Valinor offers
- Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401K, development stipends, among others.
- Unlimited PTO and two-week company holiday at the end of every calendar year.
- We are a pro-mental health and pro-family company - we actually encourage employees to spend time with themselves and their families. Valinor also provides fertility benefits to those just beginning that journey.
- Fun work environment - we like to laugh and take care of each other, but we also deeply respect the mission in front of us.
- Headquartered in Washington DC with additional coworking spaces throughout the country. We also host team offsites and colocations around the U.S.