Mission Operations
Valinor
Operations
Washington, DC, USA
Posted on May 1, 2025
There are too many problems that are unaddressed in the resiliency ecosystem. These problems, while quiet, are significant; and left unsolved they create gaps that widen until systems crack and missions stall.
Valinor is a new type of defense and government tech company focused on solving the problems others don’t. Our unique model of centralized go-to-market and decentralized engineering allows us to move with unparalleled efficiency to identify unmet needs, build right-sized solutions, and get products where they matter most - in the hands of users. Unlike others in the space, who focus on the flashy problems, Valinor exists to solve the quiet, unaddressed problems–the small but significant ones that lead to cracks in the country’s strength, stability, and security.
Backed by General Catalyst, Founders Fund, and Red Cell Partners, Valinor was founded in 2024 and has established strategic partnerships with Palantir, Anduril, and Helsing. We are building the dream team, and we want you on it.
We're seeking the first hire for Valinor's Mission Operations team. The Mission Operations role is a critical hire that will ensure the success of our product deployments and customer missions.
What you will do
- Serve in a customer-facing capacity to deploy integrated hardware-software products to meet customer and operational needs.
- Own the deployment of Valinor products at test and demonstration events.
- Design & implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of Valinor products.
- Work with internal and external stakeholders to drive the development of product features and configurations that improve the deployment of Valinor products.
- Develop and contribute to a streamlined user feedback and engagement system, which includes issue tracking, training sessions, and operational preparation.
- Be the first to respond when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it.
- Think creatively, work collaboratively, and go above and beyond to get the job done.
Who are we looking for
- Preferred experience: 3 years of supporting U.S. Government customers or working in U.S. Government
- Experience translating and decomposing technical concepts into operational requirements and performance specifications
- Experience in project management and product deployment roles, with a proven track record of developing effective and collaborative relationships with customers
- Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics
- Extraordinary judgment and composure in high-pressure situations
- Willing to travel 50-75% of the time
- This role requires the candidate to be eligible to obtain and maintain a U.S. security clearance at the TOP SECRET level.
What Valinor offers
- Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees.
- Unlimited PTO and two-week company holiday at the end of every calendar year.
- We are a pro-mental health and pro-family company - we actually encourage employees to spend time with themselves and their families. Valinor also provides fertility benefits to those just beginning that journey.
- Fun work environment - we like to laugh and take care of each other, but we also deeply respect the mission in front of us.
- Headquartered in Washington DC with additional coworking spaces throughout the country. Remote employees encouraged to apply. We also host team offsites and colocations around the U.S.
This role requires the candidate be eligible to obtain and maintain a U.S. security clearance at the TOP SECRET level.
Valinor is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Valinor team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense and government technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we'd love to hear from you!