Account Manager UKI
TravelPerk
About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
The role
We are looking for an Account Manager who is customer oriented and result driven to join our Account Management Team in TravelPerk. This role will be based in our Birmingham hub.
In this role, you will be focusing on our managed SMB customers, who typically spend between £500K - £1.5M per year on business travel. You will build strong relationships with a portfolio of clients, ensuring they are well looked after and have a point of contact in case of problems.
What you will do:
- Keeping in contact with and maintaining a close relationship with your portfolio of key contacts.
- Monitoring satisfaction of our service to identify, diagnose and remove any potential issues whilst ensuring the successful delivery of the agreed account management program.
- Monitoring monthly spend data from portfolios and highlighting to the Team Manager any possible downturn/ opportunities for upturn in business.
- Using customer data to provide meaningful insights as part of a customer account review, gain feedback, and ensure they are satisfied with Click Travel.
- Increase business from their portfolio through capture of their entire travel spends by minimising leakage and ensuring that they are fully aware of the full array of Click Travel services.
- Working closely with each of the clients and to earn their trust so that they treat you as an extension of their own team and involve you in their planning and decisions processes.
- Providing remote/web based training to customers on how to use our platform if required.
- Working alongside other departments such as implementation, finance and customer support to ensure seamless customer experience.
What we are looking for:
- Previous experience in Customer Success or Account management roles;
- Good communication skills, well organised and used to working to tight deadlines and under pressure.
- Good understanding of our platform from an end user perspective.
- Outstanding presentation & communication skills and the ability to build deep relationships.
- Great prioritisation and time management skills.
- Result-oriented mindset while keeping customer satisfaction as your top priority.
- Great ability to analyse and translate data for your customers.
- Availability to travel to meet clients in real-life.
Just to let you know:
- This will be a permanent assignment based in our Birmingham hub.
Our Benefits
- 💰 A competitive compensation package, including equity options in TravelPerk;
- 🌴 25 days annual leave plus bank holidays;
- 💼 Company Pension Plan with Aviva;
- 💊 Private medical insurance from Bupa;
- 🙌 Life insurance with Zurich;
- 🧘 Income Protection + Wellbeing App with Unum;
- 🦷 Access to voluntary dental insurance through Bupa;
- 🚲 Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;
- 💪 Discounts on 12-month gym memberships with GymFlex;
- 💙 iFeel - a mental health support tool with access to therapists year round;
- 🎟️ Access to a wide variety of discounts and rewards;
- 🥳 Unforgettable TravelPerk events, including our spectacular annual summer party;
- 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors;
- 🫶 16 paid hours per year to volunteer for a cause of your choice;
- 🌎 A ’Work from anywhere’ in the world allowance of 20 working days per year.
- 📈 Exponential growth opportunities
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to security@travelperk.com and we’ll confirm whether it’s legitimate.