The Role

The Implementation team at TravelPerk manages the onboarding of our new clients. We are looking for a English-speaking Implementation Specialist who will be responsible to successfully execute and launch the implementations within your portfolio. As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the completion and adoption of the TravelPerk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process!

The role of the Implementation Specialist requires superb communication and project management capabilities, organisational and problem solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

What will you be doing

• Lead cross-functional project teams to successfully implement new clients
• Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organization.
• Develop and implement strategy plans to achieve account ramp-up goals
• Serve as the first point of contact for client escalations during the implementation process
• Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues

What are the key attributes a successful Implementation Specialist needs to have?

The role of the Implementation Specialist requires superb communication and project management capabilities, organisational and problem solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

• Proven track record of successfully managing and delivering complex projects in an international environment
• Solution oriented mindset and passion for overcoming challenges
• Organised and structured way of working, with good capabilities to analyse and deliver recommendations
• Excellent verbal and written communication skills in English and any additional language is a plus
• Ability to develop relationships with all levels of the organisation, both internally and externally, and adapt the communication accordingly
• Excited by challenges and have a personal drive to make a difference

What we will value highly but is not essential for you to apply:

• Previous experience in project management
• Prior experience in a SAAS implementation role

What we always look for:

• The “get things done” attitude
• Customer focus
• Culture / team fit
• Calm and able to work under time or target pressure
• Smart, fast learner and tech savvy
• Hard worker, willing to go the extra mile

Our Benefits

• 💰 A competitive compensation package, including equity options in TravelPerk;
• 🌴 25 days annual leave plus bank holidays;
• 💼 Company Pension Plan with Aviva;
• 💊 Private medical insurance from Bupa;
• 🙌 Life insurance with Zurich;
• 🧘‍ Income Protection + Wellbeing App with Unum;
• 🦷 Access to voluntary dental insurance through Bupa;
• 🚲 Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;
• 💪 Discounts on 12-month gym memberships with GymFlex;
• 💙 iFeel - a mental health support tool with access to therapists year round;
• 🎟️ Access to a wide variety of discounts and rewards;
• 🥳 Unforgettable TravelPerk events, including our spectacular annual summer party;
• 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors;
• 🫶 16 paid hours per year to volunteer for a cause of your choice;
• 🌎 A ’Work from anywhere’ in the world allowance of 20 working days per year.
• 📈 Exponential growth opportunities

How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Birmingham hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is required to verify that candidates and employees meet the eligibility criteria to reside and work in the United Kingdom. Unfortunately, we are unable to offer visa sponsorship for candidates requiring a work permit in this location.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.