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Junior IT Infrastructure Engineer

TravelPerk

TravelPerk

IT, Other Engineering
Boston, MA, USA
Posted on Friday, July 5, 2024

About Us

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

About the Role:

To support the continued growth and scalability of our business, particularly in the US region, it is imperative to address the current gaps in our IT support structure. This proposal outlines the business case for hiring a Junior IT Infrastructure Engineer in Boston, US.

The primary objectives of this role include providing on-call support during EU late night hours, addressing IT and audio-visual issues at all US hubs, and assisting with infrastructure projects. This addition is expected to significantly enhance the user experience for our US operations and enable seamless 24-hour support coverage.So, we need to fix the holes in our IT support system to keep growing and scaling our business, especially in the USA.

That's why we're thinking about hiring a Junior IT Infrastructure Engineer in Boston. This person would provide on-call support during late nights in Europe, fix IT and audio-visual problems at all our US hubs, and help with infrastructure projects. We expect this to make things a lot better for our US team and give them 24-hour support.

To support the above, we’ve reached out to many key stakeholders around the business and importantly in the US who helped us identify a role style fit and also a best location to go with this from. With Chicago likely seeing a support person joining for now at least, having someone (IRL) in the larger Boston site would equal that whilst that person would go and help regularly in Chicago too. Also increasing the overall feeling in the US of being under valued/supported and loved.

What will my day look like?

As a Junior IT Infrastructure Engineer you would…

  • On-Call Support:
  • Provide on-call IT support during EU late night hours (11 PM to 7 AM CET), ensuring continuous coverage and quick resolution of critical issues.
  • IT and Audio-Visual Support:
  • Address IT and audio-visual issues at all US hubs, providing timely troubleshooting and solutions to minimize disruption.
  • Infrastructure Projects:
  • Assist in the planning, execution, and monitoring of IT infrastructure projects, ensuring adherence to timelines and quality standards.
  • Collaboration and Reporting:
  • Work closely with the senior IT team and report on support issues, project progress, and any roadblocks encountered.

What do we offer?

  • Competitive compensation, including equity in TravelPerk
  • Generous vacation days so you can rest and recharge
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
  • Financial benefits like 401k with company matching and an HSA plan
  • Family services that include adoption benefits and equal paid parental leave
  • Global presence and hybrid work availability
  • Unforgettable TravelPerk events, including travel to one of our hubs
  • Learning and professional development opportunities
  • Mental health support tool for your wellbeing
  • Exponential growth opportunities
  • VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice
  • "Work from anywhere" in the world allowance of 20 working days per year.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Boston hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.