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Senior Machine Learning Engineer



Software Engineering
United States · Remote
Posted on Thursday, May 16, 2024

Who we are

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.

We are looking for teammates to join us in building our company, culture, and Member experience who:

  • Put people first, and make decisions with the Member’s best interests in mind
  • Are active learners, constantly looking to improve and grow
  • Are driven by our mission to measurably improve health and care each day
  • Bring the energy needed to transform health and care, and move and adapt rapidly
  • Are laser focused on delivering results for Members, and proactively problem solving to get there

What you’ll do:

  • Foundation Model Identification:
    • Identify and evaluate suitable foundation models for health and care applications, ensuring robust performance in the medical interview context.
  • Cross-functional Collaboration:
    • Collaborate closely with cross-functional teams, including Data Scientists, Software Engineers, and Product Managers, to comprehend business requirements and identify opportunities for applying NLP and LLM models.
  • Scalable Data Pipelines:
    • Design and implement scalable, efficient, and automated data pipelines for tuning, evaluating, and monitoring LLM models specifically tailored for medical interview scenarios.
  • Stay Current with Research:
    • Stay abreast of the latest advancements in NLP and LLM research and apply this knowledge to continually enhance the performance and capabilities of our chatbot models.
  • Documentation:
    • Document the entire lifecycle of the design, development, and deployment processes of LLM models, ensuring comprehensive documentation for future reference and collaboration.

What we’re looking for:

  • Bachelor's or master's degree in computer science, Statistics, Mathematics, Data Science, or a related field.
  • 5+ years of hands-on experience in developing and implementing language ML models and experience with modern transformer based LLM models and algorithms.
  • Production Deployment:
    • Proven experience in successfully developing and deploying machine learning models in a production environment, with a focus on scalability and reliability.
  • Programming Skills:
    • Strong programming skills in Python and SQL, with the ability to create efficient and maintainable code for machine learning applications.
  • Problem-Solving:
    • Strong problem-solving skills and the ability to work both independently and collaboratively within a team environment.
  • Communication Skills:
    • Excellent written and verbal communication skills, facilitating effective collaboration and communication across teams.
As a remote position, the salary range for this role is:
$165,000$185,000 USD

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

  • Competitive medical, dental, and vision coverage
  • Competitive 401(k) Plan with a generous company match
  • Flexible Time Off/Paid Time Off, 12 paid holidays
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
  • Mental Health and Wellness benefits


You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.