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Own and scale the Solutions Engineering function, setting the technical pre-sales strategy that enables consistent success across mid-market and enterprise deals.
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Define the technical sales motion, including discovery standards, solution architecture, demonstrations, pilots, and proof-of-value frameworks.
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Serve as the executive technical authority in complex, high-value customer engagements, supporting strategic deals, executive briefings, and escalations.
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Partner closely with Sales leadership to align technical strategy with pipeline priorities, deal stages, and revenue targets.
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Establish enterprise-grade processes for technical evaluations, RFP/RFI responses, security reviews, and architectural validation.
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Build strong, operating-level partnerships with Product and Engineering to translate customer needs into roadmap influence, product feedback, and scalable solution design.
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Develop and enforce standards for solution architecture, deployment models, and integration patterns to ensure repeatability, scalability, and customer success.
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Own Solutions Engineering enablement, including training, certification, tooling, and best-practice documentation for technical selling excellence.
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Lead, hire, and develop high-performing Solutions Engineering leaders and individual contributors, building depth, succession, and technical credibility.
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Establish performance metrics and inspection rigor across the Solutions Engineering organization, including win rates, deal velocity, technical conversion, and customer outcomes.
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Stay deeply informed on industry trends, competitive technologies, and customer operational challenges to ensure Tractian remains technically differentiated in the market.