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Map journeys and define hypotheses by ICP, segment, and buying stage; translate into nurture, sales acceleration, and acquisition programs.
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Build and manage automations (email, in-app, alerts/WhatsApp when applicable) using behavioral and firmographic triggers with dynamic personalization.
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Design and maintain lead scoring and MQL/SQL criteria with RevOps; streamline handoff to Sales to reduce leakage and lag.
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Create and iterate content by stage: problem framing, solution education, proof (case studies), ROI/TCO, objection handling.
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Instrument data flows between CRM, marketing automation, product usage, and intent to power segmentation and next-best-action.
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Establish lifecycle KPIs and run continuous experiments to improve conversion rates, time-to-SQL, pipeline velocity, win rate, and expansion revenue.
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Collaborate with CS on onboarding/adoption programs, health scoring inputs, and cross-sell/upsell plays.
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Own deliverability, consent/compliance, and governance (naming, UTMs, tagging, tracking).