TRACTIAN
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
Plan and execute both onsite and virtual customer enablement sessions, including installations and follow-up training
Coordinate all pre-trip logistics such as scheduling, hotel bookings, flights, rental cars, room reservations, and catering
Prepare safety briefings, tool checklists, installation materials, and customer-facing handouts
Prepare and administer Tractian Academy materials and customer onboarding programs, ensuring content is organized and feedback is gathered
Act as a centralized planner for the Customer Success team, aligning internal teams around shared enablement goals
Collaborate with Marketing to share success stories, best practices, and educational content
Ensure a consistent, high-quality customer experience from pre-install to post-install phases
Respond to customer questions, gather feedback, and communicate technical and operational best practices
Demonstrate successful customer use cases and drive adoption through education and training
Support the internal Customer Success team by optimizing processes and coordinating enablement efforts across multiple stakeholders
3+ years of experience in customer success, enablement, field services, or project coordination roles
Proven project management skills with the ability to handle logistics, timelines, and multiple stakeholders
Experience working in or with industrial, maintenance, or manufacturing environments
Excellent communication skills with the ability to explain complex topics clearly and confidently
Strong organizational skills and attention to detail, especially in planning and logistics
Comfortable working in a customer-facing role, both onsite and virtually
Ability to work cross-functionally with internal teams such as Customer Success, Marketing, and Product
Familiarity with tools like Google Workspace, project management platforms (e.g., Asana, Trello), and customer success platforms
Self-starter who thrives in fast-paced, high-growth environments
Willingness to travel up to 25% for onsite enablement sessions
• Competitive Salary
• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days, plus 11 paid holidays
• 401(k) Retirement Plan, 1% match
• Gympass Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
