Position Overview

We are looking for a customer-focused Salesforce Administrator to join our Salesforce Operations team. The ideal candidate for this role is going to learn about a salesforce organization and all of its functionality while also building relationships with their customers and cross-functional teams.

All candidates should have solid technical expertise in process automation (WFR, Process Builder, Flows), Salesforce best practices, data models, validation rules, spreadsheet analysis, and sound business acumen.

Responsibilities (What You’ll Do):

• Own and triage incoming requests to a service desk application

• Partner with cross-functional teams to gather approvals or redirect requests

• Assist in defining, estimating, and shaping technical solutions for different projects and deliverables

• Attend meetings with stakeholders to gather requirements

• Troubleshoot and fix incidents related to Salesforce automation and validation rules

• Translate business requirements into User Stories

• Assist with 3rd party integration and application tasks

Qualifications (What You Have):

• BA/BS degree in Computer Science, Business, Finance, similar technical field of study, or equivalent practical experience

• You enjoy learning about system functionality and identifying opportunities for improvement

• An outstanding ability to build solid relationships

• You are energized when new features and technologies become available and enjoy implementing changes to maximize system potential

• 2-4 years of experience with Salesforce configuration

• Must have attention to detail, good written and verbal communication, and interpersonal skills

• Working knowledge of SOQL, DataLoader, and Workbench

• Certification: Salesforce Advanced Administrator, a plus

Desired Experience:

• Comfortable working in a support queue, triaging tickets and supporting project teams

• Conducts Business Analysis and gathers requirements firsthand

• Has completed large-scale/long-term projects from start to finish

• Extensive experience with Flows

• Has worked with Sales Cloud, Service Cloud, CPQ, & FinancialForce

• Has installed managed packages into SFDC

• Has conducted UAT and trained end-users

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.