Technical Success Specialist
ThoughtSpot
This job is no longer accepting applications
See open jobs at ThoughtSpot.See open jobs similar to "Technical Success Specialist" General Catalyst.What makes ThoughtSpot a great place to work?
To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on selfless-excellence, continuous learning and improvement (2% done) achieved through diversity (balance-for-the-better) and inclusion.
We are looking for a talented Technical Success Specialist (TSS) to drive adoption and success within a portfolio of small and medium business (SMB) accounts. You will drive customer business value and outcomes by merging ThoughtSpot’s products and services with their strategic business goals.
What You'll Do:
- You consider yourself a “technologist” that can “talk to the business.”
- Want to “roll up your sleeves” when a customer has an issue and help do initial triage or resolution when needed
- Leveraging your knowledge to help customers get over technical hurdles while expanding their use of the platform
- 5+ years in customer-facing roles - Sales/Support/Services/Architecture, with at least some account management experience/customer-facing
- Escalation management and strong project management fundamentals
- Passionate about building customer success "Brand" - Being a difference maker
- DNA - You possess the “Helper Gene” and are proactive in acting on behalf of your customers
- BA Degree preferred but not required
What You'll Bring:
- Onboard new customers and set them up for success.
- Understand how our customers want to use ThoughtSpot and help make those aspirations a reality: be the companion on their journey from onboarding, adoption, and a lifetime of success.
- Help drive customer value through user growth, engagement, and retention. ThoughtSpot does not charge by user licenses.
- Support customers to rollout additional use cases and enable them to have the best possible impact on their business
- Be a primary point of contact for customers to communicate use case/requirements/expectations in a way that is actionable. Become a trusted champion for customers.
- Collaborate across ThoughtSpot departments and customize the response to the needs of our customers
- Understand the concepts and importance of identifying growth areas in existing customer base - Helping build expansion opportunities - passive selling
- Drive all of the above for a global customer base. This will require working different hours to cover various time zones across the world
#Li
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.
We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
To all recruitment agencies: ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees, or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.
About ThoughtSpot
ThoughtSpot is the Modern Analytics Cloud company. Our mission is to create a more fact-driven world with the easiest to use analytics platform. With ThoughtSpot, anyone can leverage natural language search and AI to find data insights and tap into the most cutting edge innovations the cloud data ecosystem has to offer. Companies can now put the power of their modern data stack in the hands of every employee, extend the value of their data to partners and customers, and automate entire business processes. ThoughtSpot’s web and mobile applications improve decision-making for every employee. With ThoughtSpot’s developer-friendly platform, customers can also embed consumer-grade analytics into their SaaS offerings or build entirely new interactive data apps that engage users and keep them coming back for more. Organizations like Walmart, BT, Daimler, Medtronic, Hulu, Royal Bank of Canada, Nasdaq, OpenTable, Workato, and Nationwide Building Society rely on ThoughtSpot to transform how their employees and customers take advantage of data.
This job is no longer accepting applications
See open jobs at ThoughtSpot.See open jobs similar to "Technical Success Specialist" General Catalyst.