Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

The Fleet Operations Agent I supports the daily operations of the Fleet Operations team while contributing to the design and maintenance of scalable solutions that improve how the team delivers customer service. Under the general direction of the Fleet Operations Manager, the Agent handles a mix of customer-facing support, structured data work, and direct contribution to automation initiatives, including operational tooling, scheduled jobs, and internal reporting. This role is intended as an entry point into Fleet Operations with clear growth potential into more advanced operations engineering, automation, and process design responsibilities as skills develop.

Automation and Tooling

• Collaborate in building and maintaining scheduled automation jobs that interact with internal APIs across fleet management, scheduling, asset, and provisioning platforms.
• Collaborate in designing Power Apps forms and the Power Automate flows that connect them to the Python backend.
• Collaborate in developing on-demand operational tools (bulk location creation, user provisioning, bulk import) used daily by a non-technical fleet operations team.
  

Reporting

• Collaborate in building a report engine that queries internal databases and delivers output via SFTP or email on a schedule.
• Generate operational and ad-hoc reports to support internal teams and external customers.
  

Customer Support

• Respond to work requests from internal and external customers in a timely manner via service desk software.
• Respond to information requests and locate the relevant records and files needed to resolve them.
  

Data Operations

• Enter customer-provided information into the systems managed by Fleet Operations within agreed turnaround times.
• Sort, compile, and prioritize source data to prepare it for system entry.
• Review incoming data for completeness and accuracy, correcting inconsistencies when possible and validating the output.
• Follow up with internal teams or external customers to obtain missing information when source documents are incomplete.
• Apply Fleet Operations data handling procedures consistently across all assigned work.
• Comply with Teladoc Health data integrity, privacy, and security policies, treating all customer and operational information as confidential.
  

No

• Advanced English communication skills.
• Bachelor's degree, and/or +2 years of experience in a relevant field.
• Advanced knowledge of MS Excel.
• Strong interpersonal and communication skills.
• Ability to concentrate for lengthy periods and perform accurately with adequate speed.
• Ability to follow processes, procedures, and work instructions to ensure consistent customer experiences.

Preferred Qualifications

• Working knowledge of SQL Server.
• Working knowledge of Power Automate, Power Apps, and Power BI.
• Working knowledge of Python.
• Experience working with service desk software.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.