Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Senior Associate, Client Management is on the front lines every day as a trusted adviser for our clients. Part coach, analyst, strategic adviser, project manager, and product expert, our Client Strategy team is continually focused on helping our clients improve the benefits they reap from working with Teladoc Health's products and platforms.

Essential Duties and Responsibilities

• Lead a portfolio of Teladoc Health clients with varying complexity, which may include enterprise employers, health plans, or health systems.
• Work with clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings clinical care delivery.
• Manage the end-to-end renewal process for your clients.
• Collaborate with Sales to manage and grow business within the client portfolio.
• Convert “model” clients into Teladoc Health advocates, leveraging their success for references, case studies, blogs, etc.
• Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion and review progress on a regular basis.
• Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs, health plan Account Executives, and consultants.
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn.
• Maintain high levels of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores.
• Support leadership and more senior CSMs to define and execute a program strategy for large key enterprise accounts.
• Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required.

Required Qualifications

• Bachelor’s degree in related field.
• 3+ years of account management experience working in the healthcare industry (ie. in the employee benefits, health insurance, wellness, or healthcare industry) required.
• Experience managing end-to-end renewal process for your clients and expansion opportunities preferred.
• Strong presentation and storytelling skills, which will be evaluated during the recruiting process.
• PC proficiency in MS Word, Excel, PowerPoint, Tableau, and Salesforce.

Preferred Qualifications

• Experience building and maintaining productive relationships with key stakeholders.
• Experience working with TPA accounts and reseller accounts.
• Excellent oral and written communication skills.
• The flexibility and agility to work cross-functionally in a fast-paced environment.

The base salary range for this position is $80,000 - $90,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.