Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

We are seeking a highly motivated and detail-oriented Operations Support Student to join our Toronto office-based team. This role supports initiatives aimed at enhancing operational efficiency, improving workflows, and enabling digital solutions. The Operations Support Student will work closely with cross-functional teams to support SharePoint management, document formatting, administrative tasks, and technology-driven process improvements.

Essential Duties and Responsibilities

• Create, update, and maintain SharePoint pages for team resources and communications.

• Format SOPs, job aids, and training materials to meet compliance and branding standards.

• Develop Microsoft Forms for data collection, feedback, and process tracking.

• Build and maintain automation flows using Microsoft Power Automate.

• Create workflow diagrams and visuals using Visio, PowerPoint, or similar tools.

• Organize and update operational documents for easy access and version control.

• Provide general administrative assistance, including mail scanning, scheduling, data entry, and file organization.

• Assist in mapping and analyzing current workflows to identify bottlenecks and propose improvements.

• Support the development and refinement of operational processes and tools.

• Collaborate with nurses, clerks, and physicians to gather feedback and support communication around new workflows.

• Support cross-functional teams with any other ad hoc operational tasks, as required.

Qualifications and Required Skills:

• Currently enrolled in a post-secondary program (Health Administration, Business, Information Technology, or related field).

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and SharePoint.

• Experience with Microsoft Power Automate and Forms is an asset.

• Excellent organizational skills and attention to detail.

• Strong written and verbal communication skills; bilingual (English/French) is an asset.

• Healthcare background or interest is an advantage.

• Ability to manage multiple tasks and meet deadlines.

Work Environment:

Toronto in-office based role

Supervisory Responsibilities

No

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com