Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

The Analyst, Client Operations & Data Automation position will focus on optimizing business operations through process automation, client data management, and system documentation. Responsibilities include developing and maintaining technical documentation aligned with industry standards, collaborating with cross-functional teams to design scalable solutions, and ensuring seamless data integration and governance.

The position involves designing and implementing automation solutions, managing large client datasets, and developing analytical reports and dashboards to support client operations decision-making. Additionally, the role ensures data security and compliance with Teladoc enterprise data governance, troubleshoots system issues, and drives continuous process improvements to enhance efficiency, accuracy, and scalability across business operations.

The Analyst, Client Operations & Data Automation exemplifies values and inspires commitment to the company vision and mission, setting the example of leadership for the organization. As key core value, this role acts with integrity while influencing others through involvement in processes and decision making for the betterment of Teladoc Health.

Essential Duties and Responsibilities

• Create, review, edit, and format documents, including standard operating procedures (SOPs), work instructions, manuals, forms, templates, and reports, ensuring accuracy, clarity, and compliance with established guidelines and standards
• Analyze, document, and maintain comprehensive records of all associated business processes, workflows, and procedures to ensure clarity and alignment across the team
• Establish and maintain document control processes, including version control, document tracking, distribution, and archival, to ensure that documents are current, accessible, and properly managed throughout their lifecycle as needed
• Ensure that documentation practices comply with regulatory requirements, industry standards, and best practices, such as ISO standards
• Develop detailed user guides, training documents, and operational manuals to support team members and end-users as needed
• Collaborate with cross-functional teams to design scalable business operations solutions that meet growing client volumes and operational demands
• Coordinate with Enterprise Data, Data Governance, and IT Teams to align with change management processes and to ensure performance, processes and access is optimal for the business operations teams
• Work collaboratively to align business requirements with reporting and analytical solutions
• Interact with representatives from the client organization to gather/develop functional and technical requirements and translate them into reporting solutions or system configuration
• Designing, developing, and implementing business automation solutions using tools like Microsoft Power Automate, Power Apps, and Fabric, and possibly using programming languages such as Python and Java as needed
• Write SQL queries to manage large datasets, ensuring efficient data retrieval as required
• Develop reports and dashboards using tools like Power BI or Tableau, with filters, variables, and drill-down capabilities as needed
• Schedule and automate ongoing data processing jobs to ensure reliability as needed
• Perform testing and debugging of automation solutions to ensure they work as intended and meet quality standards and functional requirements
• Monitoring the performance of automated features through quality testing and troubleshooting any problems
• Troubleshoot and analyze system issues, identify root causes, and implement effective business solutions
• Identify opportunities for process improvements, automation, and efficiency gains in documentation processes, systems, and workflows, and implement solutions to enhance productivity, accuracy, and compliance

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

Business Qualifications:

• +2 years of experience working on process automation, client data management, and system documentation.
• Problem solver with the ability to clearly articulate findings and resolution.
• Able to work cooperatively in a team environment.
• Ability to act independently on assignment and understands appropriate escalation protocol.
• Ability to meet deadlines by recognizing best use of time and working with end results very clearly in mind.

Data Systems Qualifications:

• +2 years of experience writing Python scripts
• +2 years of experience working with SQL (select, update, create, execute, etc)
• Design, development, and implementation of basic business applications using Microsoft Power Apps, and Power Automate.

Process Improvement:

• Experience in process documentation and standardization.
• Experience with basic process mapping using tools such as Lucidchart or Visio.
  

Preferred qualifications

• Understanding of HIPAA, PHI, and PI
• Certifications: Power Platform Fundamentals, Microsoft Fabric, Azure Data Fundamentals, Power BI, PMP, Lean Six Sigma, ISO

Travel: ≤10% (less than)

Travel percentage reflects an estimate and is subject to change dependent on business needs.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.