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ERP Support Analyst

Take-Two Interactive

Take-Two Interactive

IT, Customer Service
London, UK
Posted on Wednesday, June 12, 2024

ERP Support Analyst

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

The Challenge

  • Support JD Edwards E9 Enterprise Resource Planning (ERP) distribution applications to ensure optimum application support is achieved globally.
  • Analyse business needs and requirements, to modify, improve and support the business processes through the use of JD Edwards ERP software system and complimentary systems, for distribution applications and Finance.
  • Initiate system improvements, working closely with the business teams, external / internal developers, and support resources to ensure business requirements are correctly fulfilled.

What You’ll Take On

  • Design/develop and implement system requirements and improvements for the distribution functions, providing direction and quality assurance within the business.
  • Gather and analyse business requirements, identify options and recommend solutions.
  • To manage the implementation of system changes within the ERP environments before being promoted through to the production environment.
  • To provide/review analysis, development, testing and implementation of interfaces, system changes and data conversion.
  • Ensure compliance with internal Business and SOX change control procedures.
  • Support the IT helpdesk function through resolving support tickets, root cause analysis, project allocation, knowledge transfer and providing JD Edwards back-up support when critically required (ad-hoc) during month-end weekends.
  • As and when required, work with external consultants to develop improved ERP application solutions.
  • Champion IT initiatives and strong commercial awareness, understanding departmental functions
  • Strong customer focus and service level approach.
  • Build and maintain good working relationships with other staff within I.T. and Business users.

What You Bring

  • Industry knowledge – 3 years J.D. Edwards EnterpriseOne Distribution
  • JD Edwards EnterpriseOne Tools Set
  • Strong analytical and problem-solving skills.
  • Effective interpersonal, communication and presentation skills.
  • Ability to prioritise workload/project requirements.
  • Some ERP database knowledge/understanding gained through work or as part of further/ higher education.
  • Ability to work independently as well as part of a team and results focused.
  • Proactive approach and an ability to understand the larger business reporting implications.

Great to Have

  • SQL
  • Tableau
  • ServiceNow Tickets Experience

What We Offer You:

  • Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
  • Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
  • Work Hard, Play Hard. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, our onsite Gym, company parties, our Office bar, game release events, monthly socials, and team challenges.
  • Benefits. Benefits include, but are not limited to Private healthcare, Private dental, A double matching pension policy where the employer will double match up to a 4% contribution from the employee, Employee stock purchase scheme with a 15% discount, Eye tests and vouchers towards glasses, Cycle to work scheme, Flu vouchers, Annual health, 4X death in service insurance, Income protection (66% salary), Workplace Savings, 26 days holiday, Enhanced Family friendly policies + other great perks and great office facilities!
  • Perks. Fitness reimbursement up to £50 per month, an onsite Gym, an Office bar, employee discount programs, free games & events, stocked pantries and a dog friendly workplace.

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

This is a hybrid position from our London offices, with in-office required Monday, Tuesday and Wednesday.