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IT Support Team Lead - Onsite/Hybrid

SWORD Health

SWORD Health

IT, Customer Service
Porto, Portugal
Posted on Saturday, February 10, 2024
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain. Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over +1400 other established businesses across the world.
The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than three years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.
This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.
Hey there! Looking to join an incredible IT Team that's passionate about simplifying everyone's work? Look no further, we're hiring! We're a proactive team, constantly staying ahead to ensure everything runs smoothly. As an IT Team we understand the importance of technology in today's workplace and the impact that technical issues can have on productivity and efficiency. Want to join the team? Find out if you've got what it takes!

What you´ll do:

  • Serve as a direct team lead to Support Associates and Support Specialists in order to maximize their potential;
  • Primary focus on resolving support tickets and provide end-user support;
  • Assist with new user setup;
  • Serves as an escalation path and trainer for support associate and IT Support Specialist;
  • Manage enterprise applications;
  • Oversee and manage medium sized IT projects;
  • MDM solution management;
  • Proactively prevent and address security issues;
  • Maintain and manage IT stock.

Who you are:

  • Outstanding technology knowledge;
  • Great Network Skills to manage and enhance the network infrastructure in both office and warehouse environments;
  • Asset management expertise;
  • Solid technical support background with a minimum of 5 years of IT experience;
  • Minimum of 5 years working in IT;
  • Good interpersonal skills and a strong preference for teamwork;
  • Good analytical ability, organization, and planning skills;

Bonus points:

  • Network certifications and Knowledge;
  • Knowledge in Google Workspace & GSuite;
  • OKTA certifications;
  • Kandji & JumpCloud;
  • Notion & Slack;
  • Experience in managing Teams.
*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
US Sword Benefits and Perks:
Comprehensive health, dental and vision insurance
Equity Shares
Unlimited Vacation
Paid Holidays
Flexible working hours
Work from home
Parental leave
Free Digital Therapist for your family
Portugal - Sword Benefits and Perks:
Health, dental and vision Insurance
Meal Allowance
Equity Shares
Remote Work Allowance
Flexible working hours
Work from home
Unlimited Vacation
Free Digital Therapist for your family
Snacks and Beverages
English Class
We are proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and teammates is critical to our success as a global company. The more inclusive we are, the better our work will be.